Empowering Hotel Operations so Staff Can Focus on Guests, not IT

From as few as 50 users and 24 concurrent calls up to 5000 users and 1000 concurrent calls, Grandstream UCM solutions can be scaled to fit hotels of various sizes. For hotel guests, the GHP Series of hotel phones is specifically made with the guest experience in mind. These devices offer a wide range of features and price points, enabling hotels to craft room-based solutions tailored to their use cases. All Grandstream GHP devices can be configured in the cloud via GDMS, enabling seamless deployment of hundreds of hotel phones. Each model has a Wi-Fi variant and a white or black color variant, allowing for customized solutions.

Key Features:

• Interactive Voice Response (IVR) allows callers to route themselves to various extensions, call queues, and departments, without the need for receptionist intervention. Call queues can be enabled to improve traffic flow to the administration staff without overwhelming them.
• UCM RemoteConnect is managed through the Grandstream Device Management System and enables automated NAT firewall traversal for devices deployed outside an on-site UCM’s LAN.
• Multi-Purpose Keys (MPKs) on staff IP phones can be used to assign line keys with multiple functions. Users can monitor extensions, use speed dial numbers, page IP intercoms, and more, all directly from their phone screens.
•  PMS integration enables the UCM to communicate directly with a hotel's property management system, supporting features such as automated guest check-in/check-out, wake-up call scheduling, room status updates, do-not-disturb settings, call permissions, and automatic clearing of call history on checkout for guest privacy. Supported PMS platforms include HMobile, HSC, Mitel, and IDS, with an open PMS API available for custom middleware integrations. 

Grandstream Wi-Fi access points come with features that benefit both hotel guests and staff. Our in-wall access points, such as the GWN7661E, are a perfect wireless solution for hotel and resort guest rooms. They provide an affordable device for high-speed wireless connections and also feature three 1 Gbps network ports, 2 of which support Power Source Equipment (PSE) capabilities to power PoE-capable devices. Our Wi-Fi access points also support essential hospitality features, including per-SSID bandwidth configuration, captive portals, client configuration, and more.

• With captive portals and SSID-based client configurations, hotel Wi-Fi environments can be fine-tuned for both guests and staff. By using captive portals, hotels can control how guests access the network, collect leads, or ensure users accept terms and conditions. Connection time limits, bandwidth limitations for users, and wireless client limits are all ways to ensure Wi-Fi network performance for hospitality staff.

• Guest-room designed GWN Wi-Fi access points are purpose-built for hotel deployments. Access points such as the GWN7661E and GWN7604 are designed to deliver high-performance Wi-Fi to guest rooms while also providing multiple Ethernet ports with PoE-out to connect and power wired IoT devices and workstations. A single access point can deliver a comprehensive network solution for an entire guestroom suite of in-room IoT devices and the guest's devices. 
• GWN Wi-Fi access points support seamless roaming protocols, ensuring staff devices maintain a consistent, uninterrupted connection as they move throughout the property. This is particularly valuable for housekeeping, room service, and front desk staff who rely on Wi-Fi-enabled cordless IP phones for day-to-day operations. 
• Our weatherproof and long-range Wi-Fi access points are a natural addition to hotels and resorts that require outdoor, wireless coverage. Pools, beaches, courtyards, or golf courses can be covered with a comprehensive Wi-Fi environment from a single long-range GWN access point, which supports hundreds of clients within a 250+ meter range. With an IP-66 or higher rating and an operating temperature range of -30°C to 60°C (-22°F to 140°F), these access points can continue to perform even in the most demanding environments. 

Network segmentation and performance within those segments are extremely important in a hospitality deployment. Guests, staff, and facilities all have their own bandwidth needs, and an IT infrastructure needs to be able to intelligently meet those needs even during times of heavy congestion. Our managed switches support critical features such as VLAN segmentation and Quality of Service (QoS)that can be leveraged to allocate network resources to each segment, guaranteeing performance for critical operational functions. Additionally, providing guests with network access always comes with a level of risk, both to the network itself and also to other guests. VLAN segmentation can help protect hotel assets by separating them from the guest network. Security features such as access control lists (ACLs), DHCP snooping, and port security can further increase protection.

• Quality of Service (QoS) features provide bandwidth management across user types by leveraging configurations such as Port Priority, Priority Mapping, Queue Scheduling, Traffic Shaping, and Rate Limiting. This gives system integrators detailed control over how bandwidth is allocated across guest, staff, and critical operational systems based on network priority.

• PoE-out capabilities allow GWN switches to power Wi-Fi access points, IP phones, and security systems, drastically reducing cabling infrastructure across the deployment. Not only does this streamline the deployment of network infrastructure, but it also helps integrators deliver a cleaner, more cost-effective installation.
• A Voice VLAN for IP phone prioritization setting delivers a specific QoS configuration for voice data, ensuring the transmission priority of voice streams within that VLAN. This is especially important for expansive resorts with hundreds, if not thousands, of rooms.

Grandstream's portfolio contains several solutions that can be used to expand on a hotel or resort solution. From property-wide GSC paging and facility access control to mobile WP Wi-Fi cordless staff communication and all-in-one solutions for smaller properties, Grandstream provides the additional devices needed to complete a fully-integrated hospitality infrastructure without introducing a second vendor. 

• The GSC3500 series of intercom speakers and public address systems enables system integrators to seamlessly implement paging and announcement solutions throughout the hotel property. Staff can quickly make announcements in lobbies, restaurants, pool decks, hallways, and other public areas. Multicast paging allows GSC devices to broadcast music and other audio, while allowing hotel employees to override paging priority to make announcements through those same devices. 

• WP Wi-Fi cordless IP phones are an ideal solution for mobile hotel employees,  including housekeeping, janitorial staff, room service, and event coordinators. With dual-band Wi-Fi 6 support, advanced roaming performance, and push-to-talk functionality, teams can communicate instantly across the property without missing a call or dropping a connection as they move throughout it.
• The GCC series of convergence solutions delivers a complete communication and networking infrastructure on a single device, ideal for smaller hospitality deployments, such as inns, motels, and bed-and-breakfasts. The GCC combines an IP PBX, firewall, router, and Layer 2 switching functionality into one affordable platform, allowing smaller properties to deploy a professional-grade hospitality solution without the complexity or cost of multiple hardware devices.