Grandstream can provide a VoIP system equipped with all the features needed to create a robust are call center, allowing any organization to implement their own call center. There are hundreds of different hardware/software providers across the globe that integrate call center functionalities into their solutions, and every call center system has its pros and cons. When selecting the right call center system for your business, contact center, or call center, it's important to decide which features you want your phone system to have.
For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call center features in the UCM series and how to best utilize them.
So what's call queue and what is it used for? Well, for starters, Call Queue places your callers in an ordered “queue” or line until the next available agent can help them. Why would you use it? One example is in a busy inbound environment, where you may not have enough bodies to cover the phones.
In this regard, call queue can help provide better service to calling customers by giving them piece of mind that the next agent will be right with them. Besides the queuing of callers, UCM Call Queue offers a slew of other options to customize; custom prompts, assigning static or dynamics agents, ring strategy, virtual queue callback and more.
So sit back and enjoy this episode of Video Guides!
The COVID-19 pandemic has been a driving force in steering organizations around the world to find new ways of staying connected and working together. Grandstream offers plenty of solutions that support remote and hybrid work and collaboration. We offer a wide variety of remote and mobility solutions that can be scaled to support any organization, including small-to-medium businesses, enterprises, schools, hospitals, governments, and more.
If you are looking to build a communications, management and security solution for an education system, Grandstream offers every endpoint and management system you need. Our wide range of products are able to work together to keep any hotel operating at maximum efficiency.
Unified Communication & Collaboration Solution
Wi-Fi 6 Access Point
GRP Series of Professional IP Phones
Mobile, Desktop and Web Application
E1/T1/J1 Digital VoIP Gateway