Can I check participants list on my GVC3200/GVC3202/GVC3210 during a meeting?
Yes. Users can check the participants list on GVC3200/GVC3202/GVC3210 “Conf Control” menu during a meeting.
Can I check the existing chat history when joining into the meeting?
The existing chat history is only visible if the user rejoins the same meeting via the same browser using the same name and Email address.
Can I control audio options such as MUTE for the participants during a meeting from GVC3200/GVC3202/GVC3210?
Yes. Users can mute/unmute any participants from GVC3200/GVC3202/GVC3210 “Conf Control” menu.
Can I invite a participant via email from the GVC3200/GVC3202/GVC3210 using the “Schedule” application?
No. Users can only invite attendees via email from the IPVideoTalk Portal.
Can I see chats sent from the PC client/WebRTC at GVC3200/GVC3202/GVC3210 during a meeting?
No, the GVC3200/GVC3202/GVC3210 currently do not support chat during a meeting.
Can we receive any notice when the plan expires/is about to expire?
When the plan is about to expire (in 15 days) or has already expired, the system will send an email to the enterprise’s admin account, or the email of the plan or device owner.
Can we transfer the plan from one sub-user to another sub-user?
Yes. If the plan is not for GVC device, the administrator can assign it to any sub-user.
During an IPVideoTalk meeting, how can I check the meeting information on GVC3200/GVC3202/GVC3210?
In GVC3200/GVC3202/GVC3210 LCD, go to Call interface which shows the current ongoing meeting, click on “More” option in the bottom menu and select “Meeting info”. Users could also find meeting information from GVC3200/GVC3202/GVC3210 web UI->Call page. Click on the floating green handset icon on the right side of the page which indicates active a call, select the icon for “Call Details” and click on the meeting name to view meeting information.
For each plan, can it host more than one meeting at the same time?
No. For one single plan, the user can use it to schedule multiple meetings. But the user can only host one meeting at a single time. The user needs to end the current meeting before starting next meeting. If the user wants to start multiple meetings at the same time, the user needs to purchase more plans.
How can I become the meeting host when using WebRTC?
To become the meeting host when using WebRTC:
Step 1: Please obtain the host code from the scheduled meeting. Log in to the IPVideoTalk Portal->Meetings. The host code can also be found in the notification email that states “You have a meeting to host”.
Step 2: While the meeting is in session, from the meeting information page, click on “Host meeting”, and enter the 4-digit host code to become the meeting host.
How can I change the server’s location?
Meeting administrators can change the server's location when scheduling a meeting from IPVideoTalk Portal by clicking on the drop-down list next to Server's location field. 3 options are available: Frankfurt, Oregon, and Tokyo.
How can I start an instant IPVideoTalk meeting at GVC3200/GVC3202/GVC3210?
From the GVC’s call menu, select “IPVideoTalk” as the calling ID and click on the green “Call” button to start an instant meeting. This can also be done in GVC3200/GVC3202/GVC3210 web UI-> Call page by selecting IPVideoTalk ID and clicking on the green “Call” button.
How can I unlink my GVC3200/GVC3202/GVC3210 from the current enterprise?
On GVC3200/GVC3202/GVC3210 LCD menu -> Applications -> IPVideoTalk -> Settings, click on option “Business” and select option “UnLink”.
How can I use an external audio speaker or microphone instead of my computer’s built in options when joining the meeting via web browser?
When using Google Chrome: Google Chrome supports hot swapping. This means that users can simply plug in the external audio device, and it will be automatically used for the meeting.
When using Firefox: Before the meeting begins, plug in the audio device that you want to use. Once the device is plugged in, open the Firefox browser and press F5 to refresh your web browser to use the external audio speaker or microphone.
How come I cannot see the list of participants during the meeting?
This means the meeting host disabled the public listing of attendees. The “Display Attendees List/Status” option is automatically disabled, and it cannot be enabled during the meeting.
How do I determine which plan my GVC is subscribed to?
From the GVC, go the menu-> Applications-> IPVideoTalk-> Settings, and select “Current plans”, this will display the plan details. Users can also see the current plan on the GVC3200/GVC3202/GVC3210 web UI->Settings-> IPVideoTalk-> General.
How do I find the Host Code on the GVC3200/GVC3202/GVC3210 during a meeting?
In the GVC3200/GVC3202/GVC3210 calling interface, click the “More” icon to check the meeting information, the Host Code will be displayed there. This can also be found from the GVC3200/GVC3202/GVC3210 Web UI in the Call Details page.
How do I know that my meetings are secured? What kind of security measures are in place to protect my information?
There are three main methods to make sure the meeting and meeting data are protected.
- Ensure that unwanted participants are unable to join a meeting by using the password protection feature. This can be done from the IPVideoTalk portal when the meeting is being scheduled, create any password from 1-8 characters. When attendees joining, they will be required to input the correct password before allowed into the meeting.
- All traffic including signaling, audio, video and stored user data are encrypted by the Advanced Encryption Standard (AES).
- IPVideoTalk internal system structure is concealed behind a firewall making it difficult for hackers to gain knowledge about the structure and perform an attack.
How is the server’s location chosen?
The default server is chosen based on the location of the person who schedules the meeting. The user who schedules the meeting can also manually select the server location in the IPVideoTalk Portal when editing the meeting. The options are Frankfurt (Germany), Oregon (US) and Tokyo (Japan). In the case of multiple participants, in webinar scenario for instance, it is recommended to manually adjust or change the server's location to the nearest place for most participants’ location.
How many meetings can be recorded on the free cloud storage space included with my plan?
Please refer to below table for estimated recording hours available per GB of storage.
| Meeting Style | Resolution | Approximate Recording Hours per 1 GB | Approximate Recording Hours per 2GB |
| Video and screen sharing (GVC involved) | 1080P | ~4 Hours | ~8 Hours |
| Video and screen sharing (Application only) | 720P | ~6 Hours | ~12 Hours |
| Presentation only | 1080P | ~20 Hours | ~40 Hours |
How to renew or upgrade the plan if the GVC device is not bound to an IPVideoTalk Portal account?
There are two solutions:
- Contact Grandstream Sales to purchase or upgrade plan.
- Register an account on IPVideoTalk Portal and bind the GVC device to the account and purchase a plan for the binding device. Please refer to the IPVideoTalk Portal User Guide for detailed information.
I can see duplicate attendees on the “Participant List”, why?
This is the effect of a connection protection measure by IPVideoTalk server. When WebRTC client loses connection and exits the meeting abnormally (usually caused by unstable network), IPVT server will keep the current connection for about 1 minute until it receives reply from the WebRTC client. Otherwise, it will terminate the connection and kick the client out. During this period, there will be duplicate attendees on the participant list while the WebRTC client re-joins the meeting on a new tab.
I cannot find the option to share system audio when sharing desktop or application. What could be the problem?
The feature "share system audio" works differently on different computer platforms. When used on Windows PC, the entire system audio can be shared. However, when used on Linux and macOS, only the audio from the browser tab can be shared. Please note currently "share system audio" feature is supported on Chrome and Edge browsers only.
I cannot see video during the meeting on my web browser, why?
If the network condition is not stable, the video might take longer than expected to load. Please check the following:
Confirm that the network status is stable. Use speed test tool such as https://www.speedtest.net/ to confirm that your upload and download speeds are as expected. Check for packet loss by clicking on the “Settings” button on the bottom left of the web page. After confirming the above, refresh the web page and rejoin the meeting.
I do not see the meeting host, but the meeting is still going on?
If the meeting host leaves the meeting, but does not end the meeting, the meeting will continue like this.
I forgot my password for IPVideoTalk portal, how can I retrieve it?
Users can retrieve their password by going to the sign in page (https://account.ipvideotalk.com/login) and clicking on the Forgot Password link. An email will be sent to your account. Please follow the prompts in the email to reset your password. If you do not have Admin rights to your account, please contact your Administrator for assistance.
I have a meeting scheduled on the IPVideoTalk Portal, can I edit the meeting from my GVC3200/GVC3202/GVC3210?
No, you can only start or cancel a meeting from the GVC3200/GVC3202/GVC3210.
I have installed the IPVideoTalk plugin on Safari, but the plugin requirement page still shows up after restarting the browser, what should I do?
Please make sure you have enabled IPVideoTalk plug-in when the permission request window pops up. If no window pops up (known issue when using IPVideoTalk on Safari v10.0+), please follow below steps to resolve the issue:
1. Choose "Safari"->"Preferences".
2. Click on "Security", make sure "Allow Plug-ins" is enabled.
3. Click on "Plug-in Settings" and select "IPVideoTalk" plug-in from the list on the left side.
4. For "meetings.ipvideotalk.com" plug-in, change the option from "Ask" to "On".
5. Restart the browser to join the meeting.
I hear echo during an IPVideoTalk meeting, why?
Please update your GVC/GAC to the latest stable firmware. If this does not help, it may be related to GVC/WebRTC participants using high-volume speakers while being in the same proximity. Using a headset, adjusting the volume of the speaker, or adjusting the distance between GVC/WebRTC participants will help to solve the problem.
If a WebRTC participant becomes the meeting host during a meeting, will the original GVC3200/GVC3202/GVC3210 host or other WebRTC remain as host?
Yes. Multiple hosts are allowed during meeting.
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