If the LCD is locked and I have forgotten the password, how can I unlock it?
By default, the LCD does not have a lock configured. If you have configured the LCD lock and forgotten the user name and password, you will have to perform a factory reset to clear the lock. Log into the web interface, select [Maintenance]→[Upgrade and Provisioning]→[Factory Reset] →[Reset]. After the factory reset, you can also reconfigure the LCD lock password by selecting [MENU]→[Personalize]→[My Profile]. It is recommended not to lock the LCD screen unless necessary. If you cannot log into the web configuration interface because you do not know the phone’s IP address, then you will need to connect the phone and a PC to the same hub. You can then use a network sniffer tool such as Wireshark/Ethereal on your PC to capture traffic on the network. You can now obtain the phone’s IP address by searching for the corresponding MAC address (found on the back of the phone) in your sniffer (found on the back of the phone).
What is “Paging”? What is the different between “Paging” and “Dialing”?
If you wish to configure the system so that the other party will be able to answer the call automatically, you would need to use the “Paging” feature on the GXV3140. By default, the calling method used for normal calls are in “Dialing” mode, the user is able to switch to the “Paging” mode by pressing the round OK button on the phone. However, to implement the auto answer feature, you would need to configure the following on the remote party: (1)On the GXV3140 LCD screen, select [MENU]->[Call Features] (2)In the “Call Features” page, there are two tabs: “Call Forwarding” and “Other Features”. Use the right navigation button to toggle to the “Other Features” tab. (3)Select the correct account and select “Paging/Intercom” in [Auto Answer]. (4) Save the settings by pressing the “Save” sofkey. After this is configured, the Auto answer icon will appear on the LCD screen.
Can I add more stations to the Internet Radio?
Yes, but the URL for the station must be valid on the Internet. Select [MENU]→[Multimedia]→[Internet Radio] to load the Internet Radio application. With “My Favorites” highlighted, select [Options]→[Open]→[Open URL] and enter the station URL and save. The station is saved to “My Favorites
How can I connect multiple USB devices if the phone only has 1 USB port?
If you wish to connect multiple USB devices to your GXV3140 then you will need a USB HUB that will provide several USB ports. This way, you are able to connect the USB mouse, keyboard, and other devices such as USB flash drives simultaneously. When an external USB device is connected, the icon would appear on the upper right-hand corner of the LCD screen. Users can connect multiple USB devices such as USB keyboard and mouse for easier operation of the GXV3140. The USB keyboard makes entering web URLs, Instant Messanging, and sending text messages more efficient. The USB mouse makes navigation easier. You can also use an external USB drive for file transferring, playback of audio files in media player or browsing pictures using file manager. Note: When connecting both the USB keyboard and mouse, the user would need to connect the mouse before the keyboard.
How can I restart the GXV3140?
You can do a soft or hard restart. There are two methods to soft restart the unit. First, you can log into the web interface and click on the Reboot button on the top right hand corner to restart the unit. Secondly, you can select [MENU]→[Settings]→[Maintenance] →[Reboot] to reboot the unit from the LCD menu. The only hard restart method is to power cycle the unit.
How can I upgrade the firmware on the GXV3140?
TThe GXV3140 supports 3 upgrade methods: TFTP, HTTP and HTTPS. You can upgrade the firmware using a local or a remote server. By default, the GXV3140 uses a remote server which upgrades the firmware during the boot process
Follow these directions to upgrade using a remote server: Set the [Upgrade Via] paramter to HTTP and enter fm.ipvideotalk.com/gs in the Firmware Server Path field. You should also set DHCP Option 66 Override Server to [No] and Automatically Upgrade mode to [Always check upgrade at bootup]. Save your settings and restart the phone to upgrade your firmware. To upgrade using a local server, turn on your local server and place the firmware in the root folder. Log into the GXV3140 web configuration interface and select [Maintenance] → [Upgrade and Provisioning]. Specify the upgrade method (TFTP, HTTP or HTTPS) and enter the local PC IP address in [Firmware Server Path]. Save the settings and reboot the phone. You are also able to upgrade the phone through the LCD configuration screen by selecting [MENU]→[Settings]→[Maintenance]. Specify the upgrade method and upgrade server path. Save the settings and reboot the phone.
How can I use an external display to view the GXV3140 screen?
You can use a TV for the display of the GXV3140 by connecting the audio and video jacks on the right side of the GXV3140 to your external display. Select the aspect ratio of your TV and press the submit button. The display will be switched over to the TV. Note: TV out is disabled in the default factory settings. If TV out is configured, the LCD display will be switched to the external display and nothing will be displayed on the GXV3140’s LCD screen. Therefore, if you have configured TV out and wish to switch back to the LCD screen, you should reboot the phone or login to the web configuration interface and disable TV out.
How can I visit a website using the GXV3140 web browser?
Open the GXV3140 web browser. Select [Options]→[URL], enter the URL in the address bar and press the MENU key to submit. You can also connect a USB keyboard and mouse for easier operation.
How do I access the voicemail box using the GXV3140?
If someone leaves a message in your message box, a notification message will appear on the GXV3140 LCD screen with the amount of new messages. Press the “OK” button to access the voicemail box. There are two methods to access the voicemail box: (1)Press the voicemail button on the GXV3140 (2) Dial ”*26” using the IPVideotalk account, When you access the voicemail box, the system will prompt you for the authentication password. If you have not changed the password, please enter the extension number and press the button to submit. If you have entered the wrong number, please wait for the error message prompt and re-enter the password again. If the password is correct, you are able to access the voicemail box and follow the prompt to listen to or delete voice mail.
How do I add a new contact in the phone book?
You can add a new contact in the phonebook by selecting [MENU]→[Phone Book]→[Options] →[New]. This screen lets you edit the contact name, number, group and picture. Please note that the corresponding Account must be selected for Extension, Phone, Mobile and Fax column. If the wrong account is selected, the contact name and picture will not be displayed when the contact calls you or when you call the contact.
How do I add more files to the playlist?
While in Media Player, select [Options]→[Open] →[Open File]/ [Open Folder]/ [Open Playlist] to open the file or folder. You can open files stored on the phone or an external device (such as USB flash drive or SD card). Note: There is limited memory on the phone; therefore the media files on the external device will not be saved on it. After the device is removed, you will not be able to play these files. However, the file link may still be in the media player and will be cleared when you restart the phone.
How do I adjust the ring volume and the voice volume for the GXV3140?
There are 9 levels to the GXV3140 volume. The user can adjust the ring volume and call volume according to the environment or personal preference. The GXV3140 is able to adjust the volume quickly using the methods described below. (1) Ring volume: Press the up/down navigation keys to adjust the ring volume when the phone is idle. You will see that the volume level icon will be displayed on the LCD. (2) Voice volume: The voice volume must be adjusted during the call or during dialing. Press the up/down navigation keys to adjust this and you will see the call volume icon displayed on the LCD. The three audio channels (handset, headset and speaker) supported by the GXV3140 are independent of each other. Adjusting the volume for the handset channel will not affect the headset channel. Please note that the voice volume adjusted is specific to the voice volume heard and not the voice volume sent over to the other party.
How do I answer an incoming call?
When an incoming call comes in, the phone will ring and the caller ID will be displayed on the call screen. At this moment, you have the following methods to answer the call: (1) Pick up the handset and establish the call directly. (2) Press the speaker button and use the speaker to answer the call (3) Press the “Accept” softkey to use the speaker channel for the audio. (4) When the headset is connected to the phone, the “Headset” softkey can be used to answer the call. Calls will use the headset as the audio output channel.
How do I call a remote party using the IP address?
The GXV3140 supports direct IP call. The two parties are able to call each other directly without registering to any SIP server, you would only need to know the IP address of the other party. The steps to use Direct IP call are as follows: (1) Through the LCD, select [MENU] -> [Office Tools]->[Direct IP Call] (2) Enter the IP address for the remote party. For “.”, please press the * button. For “:”, please press the # button. (3) After entering the IP address, press the “Send” softkey. The default button for “Send” softkey is F3..
How do I change the displayed language?
The displayed language can be selected through the LCD menu, by selecting [MENU]→[Personalize]→[Language] and choose the language to display. Currently, the GXV3140 comes with 11 languages; you can also download other languages. The default display language is configured according to your location. In the web interface, the display language can also be selected. Currently, only English and Chinese are supported.
How do I check the network connection on the GXV3140?
Connect the network cable to the Network Port on the back of the phone and connect the other end to the Internet. If the network is functional, a small blue icon will be displayed on the upper right-hand corner of the LCD screen. If the icon is orange , it means that the phone failed to connect to the network. The phone may fail to connect to the network if the network cable is not connected properly. If this is the case, please try reconnecting or replacing the network cable. It is recommended to use the network cable in the GXV3140 package, as it is fully compatible with the phone.
How do I configure call forwarding? Could there be a possibility of conflict between the 3 accounts?
The Call forwarding configuration is specific to the individual account, there is no conflict between the 3 accounts. You can configure Call Forwarding by selecting [Menu]—[Call Features]—[Call Forwarding] and configure the appropriate accounts in this setting. (4) For call forward unconditionally, enter the extension number to forward to in “All To”. (5) For call forward on busy, enter the extension number to forward to in “Busy To”. (6) For call forward on no answer, enter the extension number to forward to in “No Answer To”. If you wish to change the timeout period, select “Timeout(s)” and enter the preferred value in seconds. (7) Save the settings. After configuring, the GXV3140 “Call forward” icon will appear on the LCD. For example, if call forwarding is configured on account 2. If you have configured all three types of call forwarding on the same account, the active one will be the one with the highest priority (forward unconditionally). If call forward unconditionally is not configured, the other two types of forwarding will still work independently.
How do I configure the camera?
The camera can be configured on the phone by selecting [MENU]→[Settings]→[Camera]. You can configure the color mode, white balance, flicker control and lens correction on this screen. For color mode configuration, both color mode and monochrome mode are supported. For White Balance, you can configure it to Auto or Fixed. It is recommended to set the White Balance to “Auto” so that the GXV3140 will adjust dynamically to the environment changes. For Flicker Control, you can configure it to Auto, 60hz or 50hz. If you are unsure of the setting, it is recommended to use Auto mode. The Lens Correction configuration determines whether or not the GXV3140 will adjust the lens automatically with changes in the distance of the object.
How do I configure the desktop background?
You can personalize the desktop background by selecting [MENU]→[Personalize]→[Screen Saver] →[Desktop Background]. You can choose from Pattern 1, Pattern 2 or Pattern 3 or selecting a picture. If you select a picture file from an external device, if the device is removed, the desktop background cannot be displayed. In this case, please remember to copy the file to the phone memory first before configuring the desktop background.
How do I configure the GXV3140 to display holidays on the calendar?
The holiday displayed on the LCD is determined by your location. If you need to configure the phone to show holidays from other countries, please select [MENU]→[Office Tools]→[Calendar] →[Options] →[Settings]. You can select holidays to display for up to three countries. Currently, there are seven countries/locations available for selection.
How do I configure the LCD settings on the GXV3140?
On the phone, select [MENU] →[Settings]→[Display] to configure the LCD backlight brightness, LCD contrast, LCD Chroma Saturation and TV out. If you want to adjust the LCD backlight brightness, please move the cursor to this option and press the left and right buttons to select the preferred brightness and save. If you want to adjust the LCD contrast, please move the cursor to this option and press the left and right buttons to select the preferred contrast and save. If you want to adjust the LCD chroma saturation, please move the cursor to this option and press the left and right buttons to select the preferred saturation and save.
How do I configure the RSS news?
By default, the RSS news feed will update automatically. It will refresh the page every 15 seconds and update the news content every 10 minutes. You are able to subscribe to the following categories: Top Stories, World, Internal, Business, Sci/Tech, Popular, Sports and Entertainment. The RSS configuration can be configured by selecting [MENU] →[Office Tools]→[RSS News].
How do I configure the screensaver?
The screensaver can be configured on the phone by selecting [MENU]→[Personalize]→[Screen Saver] and configuring the picture folder used for the screensaver slideshow. You can choose to use the default folder or you can select one from an external device. If an external picture folder is used, the screensaver cannot be displayed when the device is removed. The Interval configured in this setting controls the time between each consecutive picture in the picture slideshow screensaver. The default Interval time is 10 seconds. The “Time out” configured in this setting determines the idle time needed to trigger the screensaver. The default “Time out” time is 5 minutes and can be modified from 0~1440. If the “Time out” time is set to 0, the screensaver is disabled.
How do I configure the settings for weather update?
The phone will display weather updates according to your location. You can also configure the phone to display weather updates from other locations. Select [MENU]→[Office Tools]→[Weather Update] and enter the city code in City(Zip Code). Every city has its corresponding international city code; the phone will provide the local weather update based on this code. The “Refresh interval” parameter allows you to set the time duration to refresh and the “Units” to the display unit preferred. Note: For cities outside of the United States, please locate the corresponding international city code on Yahoo Weather (http://weather.yahoo.com/). Search for the city where you are located, and use the 8 digit city code (located in the web browser address bar as part of the web URL) to configure the phone.
How do I configure the softkeys (F1-F4) for my personal needs?
You can customize the functionality of the softkeys on the idle screen and call screen by selecting [MENU]→[Personalize]→[Softkey]. The 10 softkey functions defined for the idle screen includes: Menu, Switch Screen, More News, Headset, Enable DND, Call History, Phone Book, Volume Up, Volume Down and Camera Off. The 11 softkey functions defined for the call screen includes: Mute, Camera Off, Hold, End, Transfer, Conference, Enable DND, Reject, Volume Up, Volume Down, Start Video, Headset and Snapshot.
How do I copy or move files on the GXV3140?
Users can copy files from the GXV3140 to external device, and vice versa. To copy the file from an external device to the phone, make sure the external device is connected. On the phone, select [MENU] →[Office Tools]→[File Manager] →[sda1] and choose the file that you wish to copy. Press [Options] →[Copy] →[Up Level] →[ringtone] →[Options] →[Paste] to copy the file from the external device to the ringtone folder on the phone. To copy the file from the phone to the external device, make sure that the external device is connected. On the phone, select [MENU] →[Office Tools]→[File Manager] →[ringtone]/[screenshot] and choose the file you wish to copy. Navigate to the folder you wish to copy to and select [Options] →[Paste] to copy the file to the external device. Note: The file copy process must be done completely under File Manager. If you have copied the file and exit the file manager application, you will not be able to paste the copied file the next time you return to File Manager.
How do I determine if the account has successfully registered?
There are several ways to determine whether or not the account has successfully registered to the SIP server.
1. On the LCD display, if the account is registered successfully, the text will become green. If not, the text will remain gray. (see the left figure below)
2. Through the LCD menu, select [MENU]→[Info]→[Account] to check the account status. (see the right figure below)
3. You can also log in to the web configuration interface, and check the account registration status on the Status page. (see the figure below)
How do I determine the NAT type?
NAT traversal can influence registration if the GXV3140 is on a LAN and needs to register to a SIP server on a public IP (you must have NAT traversal enabled). Please select the NAT traversal method according to your network environment. If you are unsure, it is recommended to select “Auto” to enable the automatic NAT traversal configuration feature.
NAT traversal is not required if the phone and SIP server are on the same LAN or the phone has a public IP address.
There is also an easy way to check if the phone needs NAT traversal or not. After the phone is installed, dial 0 on the phone. If you are able to see a welcome video with a rotating globe on the LCD screen then there is no problem with the NAT traversal. If you do not see this, this means that external UDP packets cannot be forwarded to this phone.
How do I disable application for the GXV3140?
This can be done by using our Graphical GUI Customization tool which can be downloaded here: GXV3140 Product resources page. Once you have launched the tool, go to “App Setting” and check the applications you need. You can also browse into other tabs and customize LCD GUI based on your needs. After you are done with all configurations, click on “File Save As” to generate a cust file. Load this file to your GXV31xx just as you do with other firmware files.
How do I enable/disable the DND feature?
By default, the DND feature is disabled on the GXV3140. You can enable this feature through the LCD screen: (1)Press the “Menu” softkey on the GXV3140; (2)Use the navigation buttons, toggle to “Call Feature” and select it by pressing the “Select” softkey. (3)In the “Call features” menu, there are two tabs: “Call Forwarding” and “Other Features”. Use the right navigation key to toggle to the “Other Features” page. (4)Navigate to “Do Not Disturb” using the navigation buttons and select “Enable”. (5)Press the “Save” softkey to save the setting. After the user enables the DND feature, the DND icon will appear on the LCD screen. When you need to disable the DND feature, simply select the “Disable’ option in Step 4. After DND is disabled, the icon will disappear. When the DND feature on the GXV3140 is enabled, it takes effect on all the accounts and not on one particular account.