Can I upgrade the firmware via USB/Micro SD card?
Yes, users can insert the USB/Micro SD card with the .bin firmware file into GVC3210, the GVC3210 will then detect the firmware automatically. A prompt will appear to confirm the update.
How can I upgrade the firmware on my GVC3210?
GVC3210 supports software upgrade via the following methods: A) Manually upload firmware file to upgrade (for applicable firmware versions only). B) Upgrade via TFTP firmware server. C) Upgrade via HTTP/HTTPS firmware server Please refer to the Firmware Update Chapter in the Administration guide for detailed steps http://www.grandstream.com/sites/default/files/Resources/gvc3210_administration_guide.pdf
What Audio/Video codecs does the GVC3210 support?
Video: H264 (Baseline, Main, and High Profiles) and H265 Audio: PCMU/PCMA, G.722, G.722.1, G.729AB, iLBC, G.722.1C, and Opus. Please note Opus is supported when using SIP to SIP and BlueJeans only.
Can I download the recording files remotely?
Yes, from the GVC3210 Web UI -> Maintenance -> Recording.
Can I host a local three-way conference with the GVC3210?
No, the GVC3210 does not support local three-way conferences. To initialize a three-way conference, a third-party app, such as IPVideoTalk is required.
Can I move a 3rd party application to a Micron SD card?
Yes, the Micro SD card must be first formatted as a built-in storage device (The Micro SD card cannot be used on other devices). Once inserted, the GVC3210 can format the Micro SD card as internal storage, then the 3rd party application can be moved. To format the Micro SD card, go to Settings -> System -> Storage -> "Format as internal", select "Erase & format" to complete. Users can then move 3rd party applications to the Micro SD card.
Can I upgrade the Android version on the GVC3210?
No, upgrading the Android version on the GVC3210 is not supported.
Does the equipment have installation and deployment requirements?
Yes, in order to make sure you have the best audio and video experience, you can refer to the “GVC3210_Deployment_Guide” document for more details.
Does the GVC3210 support EHS headsets?
No, the GVC3210 currently does not support EHS headsets.
Does the GVC3210 support PoE?
No, the GVC3210 currently does not support PoE power supply.
Does the GVC3210 support Recording and Sharing during a 4K resolution call?
No, the GVC3210 does not support recording, screen-sharing or web cam use during a 4K resolution call. The second HDMI port does not allow users to plug in another HDMI device during the 4K call.
How can I activate recording feature while on a conference?
While on a conference call, users can click on * button from remote control to manually start or end the recording.
How can I create and save a backup configuration from GVC3210?
On the GVC3210 LCD menu, please go to Applications -> Backup, and press the red button to create a new backup. Note that backup can be changed from internal to Micro SD card or USB by accessing Backup settings.
How can I enable/disable the DND option on GVC3210?
DND can be enabled by pressing Mute button from the remote control, or clicking on DND from Web UI (on the upper right).To). To disable DND, simply press the Mute button again.
How can I Factory Reset my GVC3210?
Users can factory reset GVC3210 either from the Web UI or LCD menu: A) From Web UI -> Maintenance -> Upgrade, and scroll down to click on Reset button. B) From LCD Menu -> Settings -> Maintenance -> Factory Reset.
How can I know which firmware version is on the GVC3210?
The firmware version can be checked from the “Status” page either using the Web interface or the LCD menu using remote Control: A) From the Web interface: Status-> System Info -> System Version B) From the LCD menu: Settings > Status > System > System Version
How many account types does the GVC3210 support?
The GVC3210 supports 4 different account types: A) SIP account: Can be registered with any SIP Server/IPPBX, or use IP calls with another SIP end device. B) H.323 account: Can be registered with any Gatekeeper/H.323 Platform, or use IP calls with another H.323 end device. C) IPVideoTalk account: Can be registered with IPVideoTalk cloud service, please refer to www.ipvideotalk.com. D) BlueJeans account: Can be used to join BlueJeans meetings without the necessity of installing BlueJeans application.
How to set and modify user password?
A) From Web UI -> Settings> Security Settings -> User password, enter new password, and save the Settings and restart the device. B) From LCD Menu -> Settings -> Security ->Screen security, click "Set password" and set a 6-digit password. Please note that there is no correlation between the two passwords.
My GVC3210 has no audio output when it is connected to an HDMI, why?
GVC3210 detects that the HDMI is connected with the device, but the HDMI device cannot cast audio output. Users can select other audio devices by selecting “Audio Priority”. The GVC3210 has an option “Audio Priority” to control the priority of the audio device. Users can select the priority for connected audio devices to GVC3210 as the input/output for voice during call or media. A) If “Auto” is selected, the GVC3210 will automatically detect if it is connected to USB, Bluetooth, or HDMI. If two or three of the above devices are connected to GVC3210, the priority of the audio input and output is Bluetooth, USB, and HDMI from the highest to lowest. The default setting is “Auto”. B) If “Bluetooth” is selected, the connected Bluetooth device will be used for audio input/output. C) If “USB” is selected, the connected USB device will be used for audio input/output. D) If “HDMI” is selected, GVC built-in MIC will be used for audio input while HDMI will be used for audio output. E) If “Built-in Speaker” is selected, the GVC3210 built-in speaker will be used for audio output while for audio input., The “Built-in Speaker” mode can be used if the GVC3210 device was connected with the Monitor in a short distance. Tthe device with this priority “Bluetooth>USB>HDMI>Gooseneck MIC>Built-in MIC” will be used. F) If “Gooseneck MIC” is selected, the connected Gooseneck MIC will be used for audio input while for audio output, the device with this priority “Bluetooth>USB>HDMI>Built-in MIC” will be used.
My GVC3210 remote control does not connect, how can I get it to connect upon boot up?
The remote control has two connection modes: A) Infrared Connection: Infrared signals are automatically used to connect the remote control to GVC3210. Users need to keep the two devices in front of each other without any substantial obstruction in between. The LED on the remote control is green when using infrared connection mode. B) Bluetooth Connection: If the remote control is not paired with the GVC3210 anymore, press OK button and number 5 button at the same time for about 4 seconds. This will initiate pairing process on the remote control and it will be paired and connected to the GVC3210 shortly.
What is the minimum bandwidth needed for a video call in HD?
For HD resolution, the minimum bandwidth required is 1 Mbps (p2p), and 2Mbps if sharing content. For full HD Resolution, the minimum bandwidth required is 2 Mbps (p2p), and 4Mbps if sharing content. For 4K resolution, the minimum bandwidth required is 4 Mbps.
What kind of device does the WiFi Display feature support with the GVC3210?
You can use the GVC3210 and the WiFi Display feature with devices that have Android 4.4+, and Windows 8.1+. Please note that this feature is not supported by IOS devices.
What maximum video resolution does the GVC3210 support?
Up to 4K, 30fps for frame rate and 4096Kbps for video bit rate.
When I connect my GVC3210 with a 4K resolution device, why does it still show 1080P on the LCD menu?
GVC3210 will use 1080P resolution as the default resolution even if the GVC3210 is connected with the 4K resolution monitor/TV. Users could go to Peripheral -> HDMI 1 out resolution to select the 4K resolution for the current displaying resolution manually.
Where are the recording file stored?
Recording files can be stored three different ways: Locally (using available internal storage), on a Micron SD card,orcard, or on a USB plugged into the GVC3210. Users can change the default recording path from GVC3210 LCD->Applications->Recording->Settings.