Can a meeting continue without a moderator?
Yes, the meeting can continue without a moderator. When the moderator chooses to leave the meeting without ending the meeting, the moderator will be prompt to designate a new meeting moderator.
Can I change my video resolution during video conference using Wave Web or Wave mobile app?
Wave Web users can change video resolution during video conference. When the user joins conference from Wave Web and shares video, by default the video resolution is 360p. To change video resolution, the user can click on the Options Gear icon on the upper right, open “Resolution” setting and select 1080p, 720p or 360p. Please note only one 1080p or 720p video feed is allowed in the video conference. If there is already a 1080p or 720p video feed in the conference, the user will not be allowed to change to 1080p or 720p.
For Wave mobile app, changing video resolution during conference is currently not supported.
Can I view the existing chat history after joining a meeting from Wave Web?
No, pre-existing chat history will not be available when joining a meeting.
Does Wave iOS/Android mobile app support chat functionality?
This will be supported in a future update.
How can I become the meeting moderator when using Wave Web or Wave mobile app?
- When joining a meeting on Wave Web or mobile app, select the Moderator role and enter the room’s host code.
- If you are already in a meeting and there is no moderator in the meeting yet, you can click on the upper right Options Gear icon and select “Moderate meeting”. Then enter the host code to become moderator.
During meeting, the existing moderator can transfer moderator privileges to another meeting participant.
How can I obtain the login information for Wave Web?
- As UCM6300 series admin:
Log in UCM web UI, select extensions which has email configured and click on “More”->”Email Notification” to send account information to the configured email for the extensions. The email notification will include the UCM public URL, extension number and password for the users to log in Wave Web. (The UCM public URL address can also be viewed from UCM web UI->Value-added Features->UCM RemoteConnect->Plan. This is the URL for the admin to send to users.)
- As an end user:
Please contact your UCM admin to obtain the login URL, extension number and password. If you have received UCM account email notification, the email will include UCM public URL, extension number and password for you to log in.
If you have registered your UCM extension on GXV3350/3370/3380 on latest firmware and can log in the GXV3350/3370/3380 web UI, you can go to the phone’s web UI->Status->Account Status and click on “Enter” under “GS Wave” for the registered account. This will redirect you to the Wave Web URL for you to use on PC.
How can I use an external audio speaker or microphone instead of my computer’s built in options when joining the meeting via web browser?
Click on the Options gear icon on the top right of the page and select "Audio Settings". You will then be able to select the audio input and output devices you want to use for Wave Web.
How come the incoming call notification for my mobile Wave app doesn't work?
The incoming call notification feature is added on UCM6300 series 1.0.3.x, Wave Android app 188.8.131.52 and Wave IOS app 1.1.9. There are currently a few limitations and will be improved in the future.
1. If the network condition is not ideal, the incoming call notification will be delayed up to 5 seconds.
2. For iOS devices, if the region is set to China, incoming call notification will not work unless the region is changed.
3. There exists known issue that the notification sent from UCM may be delayed or missed. This happens with probability and will be improved in future firmware.
How come the video or screen sharing is not clear during video conference?
If the participant is using Firefox web browser to share video or screen from GS Wave web and the participant’s PC currently has high CPU usage, Firefox will automatically reduce the resolution of the shared video or shared screen from this participant. Therefore, the other participants may see video resolution reduced or presentation become blurring during that period.
How do I get the login QR code for my extension?
There are 2 ways:
1. Ask the UCM system administrator to send the SIP account information email to you.
2. If you have logged in Wave Web already, click on your extension number on the upper right corner and select "My QR Code" option to display your QR code. Then you can use your Wave mobile app to scan to QR code to log in.
How do I troubleshoot Wave Web/Mobile issues? Can I export log?
Since network traffic from Wave is encrypted, packet capturing tools will not be able to view the details of communication.
- For Wave web:
Logging is automatically enabled on Wave Web, and users can download logs at any time by click on the "Options" gear icon and selecting "Export Log".
As long as the user hasn’t cleared cache on the browser, the log from Wave Web is available for export, even the tab/browser has been closed or the PC has been restarted.
- For Wave Mobile app:
On Wave mobile app login screen, users can enable log collection on Wave Mobile by tapping on the "Options" gear icon at the top right of the screen and toggling on the "Collect Logs" option. Tapping on "Export Logs" will download them to the device.
If the user is already logged in, users can navigate to Me->About->Export Logs and toggle on the "Collect Logs" option. Tapping on "Export Logs" will download them to the device.
How many moderators are allowed in the video conference?
Only 1 moderator is allowed in the video conference. If there is already moderator in the conference, other participant cannot become moderator unless the moderator transfer the moderator to the participant.
I can see duplicate participants on the “Participant List”. Why does this happen?
This is caused by abnormal disconnections from the related party. For situations like these, if there is no RTP detected from the participant within 90 seconds, they will automatically be removed from the meeting.
I cannot see people’s video feeds in a video meeting. Why does this happen?
- Please check your network stability. Unstable or slow networks can cause a delay in the appearance of video feeds.
- If needed, please contact UCM admin to check whether the UCM’s ICE and STUN/TURN server settings are configured properly.
Is there a Wave Desktop client for UCM6300 series?
Wave Desktop client is not available at the moment. It will be launched soon.
My SIP account QR code no longer works. After scanning it with the Wave mobile app, it does not fill in the SIP server information and account credentials. How can I fix this?
This could be due to either the UCM6300 series PBX firmware or the Wave mobile app not being updated to the latest version. Please make sure both the UCM6300 series PBX and Wave app are up-to-date.
On Wave mobile app, if there are new chat messages when the user has mobile device screen off or the user is on other apps, will there be chat notifications sent to the mobile device?
Chat notification is currently not supported on Wave mobile app. Users need to open the chat screen on Wave app to view and check new messages.
On Wave Web, the video conference talking indicator is not appearing even though the participant is clearly talking. What should I do?
Please check with your UCM admin for the "Conference Voice Indicator Sensitivity" setting.
UCM admin can log in UCM web UI and navigate to PBX Settings->General Settings and configure the "Conference Voice Indicator Sensitivity" option. Setting the option to higher will make the talking indicator appear more easily for lower volumes of audio.
This does not adjust audio input sensitivity itself. Lower volumes of sounds may still be heard even if the talking indicator does not show the source.
What are the compatible web browsers to be used with GS Wave web?
Currently Google Chrome v75+ and Mozilla Firefox v70+ are supported.
What is the Wave mobile app version compatible with UCM6300 series 1.0.3.x+ release?
Wave IOS app 1.1.9+ and Wave Android app 184.108.40.206+ are required to be used with UCM6300 series 1.0.3.x+ firmware. Please download and update mobile apps from Google Play Store or Apple App Store.
When I have Wave web and PC client logged in with UCM account, how come sometimes the UCM account is automatically logged out?
Only one login on Wave web and Wave PC client is allowed for the same UCM account. If the same account is logged in on another Wave web or Wave PC client, the previous logged in account will be logged out automatically.
When I try to join meeting from Firefox, it shows "You have left the meeting" and I cannot join the meeting successfully. What should I do？
If your Firefox is recently installed, it may have received automatic installation of OpenH264 video codec (provided by Cisco) yet. You can check whether OpenH264 is installed on Firefox by opening "Add-ons" in your Firefox menu. After OpenH264 is installed automatically, you should be able to join the meeting normally.
When I use "Forgot Password" feature from Wave mobile app or Wave Web, is the SIP password or the User Portal password being reset?
The User Portal password for the extension will be reset. The SIP password remains unchanged. Please use User Portal password for logging in after password reset.