Why can’t I hang up the current call?
If you are using the handset, please ensure that the handset hangs up properly. In the LCD screen, the icon for the handset should not be green . Also, if you have call on hold, please hang up after retrieving the call. This ensures that the system acknowledges this and does not keep the connection of the call on hold.
Why can’t I log into the IM application?
Check if the account is active by selecting [MENU] →[Office Tools]→[IM]→[Options] →[Accounts]. You should also make sure that the user name and password are correct. Make sure that the network connection is functional and that you are connected to the Internet.
Why did Direct IP call fail?
When using the Direct IP call, there could be situations where you cannot reach the other party or when you hear a busy tone. This could be caused by both the caller and callee configuration setting and the default setting should be modified. Caller configuration: The first account and line is used when calling out using Direct IP call. In the first account and by default, the NAT detection is enabled on the first account. This setting would influence the Direct IP call; therefore, it is necessary to disable this feature before you can use the Direct IP call. Callee configuration: By default, the destination port used for Direct IP calling is 5060. However, the default SIP port setting on the GXV3140 is to enable “Use Random port”. Therefore, we must set “Use Random Port” to “No” in the web configuration interface and use the default port 5060.
Why do I have an error every time I dial out using the GXV3140?
Make sure that you are using the right account as each account has its own dial plan. You are violating the rules of the dial plan if the message “The number you dialed doesn’t match dial plan” is displayed on the LCD. By default, the IPVideoTalk account has the following dial plan: (1) Number 0; (2) Any seven digit number with prefix of “8”, for example ”8100135”; (3) Any eight digit number with prefix of “98”, for example ”98123456”; (4) Any two digit number with prefix of “*”, for example ”*26”;
Why does it take a long time for the GXV3140 to boot up?
The GXV3140 loads multiple applications at boot up. These applications include the RSS News, Stock, Weather Update, and System Time Apps. These applications provide valuable information for a better user experience. For a normal end-user under normal circumstances, it is not necessary to restart the device once the device has booted up.
Why does the GXV3140 fail to register to the SIP server?
You should make sure that the phone is connected to the network and the phone is able to obtain an IP address. Secondly, check if the account is set to active by setting the “Account is Active” configuration in the Account page of the web interface to “Yes”. Additionally, check if the login information and the SIP sever is correct. If the SIP server is wrong, the phone cannot contact the SIP sever for registration. If the login information is wrong, the SIP server will reject the registration request of the phone. If all of these are correct, there may be a problem with NAT traversal. If the GXV3140 is on a LAN and needs to register to a SIP server on a public IP, NAT traversal must be enabled. If the NAT type is unknown, it is recommended to select “Auto”.
Why does the GXV3140 fail to upgrade?
There are many factors that could cause the upgrade process to fail. Make sure that the firmware server path and upgrade method are correct. You should also make sure that the server is switched on. Log into the web interface, and under [Maintenance] → [Automatic Upgrade Rule], select [Always check upgrade at bootup]. Also, set [DHCP Option 66 override server] to “No”, because this option may cause the upgrade server path to be redirected to another location.
Why does the GXV3140 unable to obtain an IP address?
The GXV3140 has three ways to obtain an IP address- DHCP, PPPoE and static IP. Before you configure the phone, please make sure that the network is fully functional.
You are able to configure the network setting through the phone’s LCD screen or through the web interface. If you are connected to the Internet through a router or a switch, please choose DHCP. If you need an account and password to connect to the Internet, you can choose PPPoE. If you use a static IP provided by your ISP, please choose the static IP option.
To configure the IP address through the LCD, select [MENU]→[Setting]→[Network]→[Connection] and select one of the three methods to obtain an IP address. If you choose DHCP, please press F3 to save and reboot the phone; the phone will obtain an IP address from the DHCP server automatically. If PPPoE is chosen, you will need a PPPoE account and password; please contact your network administrator if you do not know this. Type in the required account name and password, press F3 to save and reboot the phone. If static IP is chosen, please enter the IP address, Subnet mask, Default Gateway and DNS Server (optional) correctly; press F3 to save and then reboot the phone.
Figure: Network Settings Configuration Page
Follow these steps to configure the network settings through the web interface:
Type the phone’s IP address in the web browser and log into the web configuration interface. Select [Maintenance] →[Network Settings]. Configure the network settings in the same manner as the LCD screen.
Why does the Internet Radio play audio through the speaker even though I have headset plugged in?
You need to configure the phone to output the audio to the headset channel. This is done by selecting [Options]→[Output→[Headset] in the Internet Radio application.
Why does the LCD switch off automatically after a period of time?
When the phone is idle for a period of time, the GXV3140 turns off the LCD screen by default. If the screensaver is configured, the screensaver will activate before the LCD is powered off. Powering off the LCD enables standby mode on the phone and saves power. You can also configure the idle time needed to the LCD to power off by select [MENU]→[Personalize]→[Screen Saver] →[LCD Auto Power Off Time]. The default value is 15 minutes, the user can select a value from 0~1440 and save. If the configured LCD auto power off time is 0, the LCD will not power off.
Why does the three-way conference end when conference establisher hangs up and the other two parties cannot continue the conversation?
Out of the three parties that participate in the three-way conference, the conference establisher is the one that brings the remaining two parties together. If the conference establisher hangs up, the conference will no longer remain and the other two parties will not be able to continue the conversation. If one of the other two parties hangs up, it will not influence the call between the call establisher and the remaining party. This would just mean a reverting back from a three-way conference to a normal call.
Why is it not possible for the GXV3140 to send the message to a remote party such as a cell phone?
This is because GXV3140 is a SIP client, the messages sent follow the SIP protocol and these messages cannot be sent over the PSTN line.
Why is the display in the web browser irregular?
The display may appear to be jammed up while browsing the web. This could be caused by incorrect formatting on the web page. Additionally, resizing the page may also cause this, because some webpages use formatting and languages that do not support resizing. Therefore, it is recommended to view the webpage in the original size.
Why is the time display on the GXV3140 incorrect? How do I correct it?
The displayed time is dependent on the Network Time Protocol (NTP) server and the time zone. The NTP server field determines the time that will be displayed, by default it will display the time of the IPVideoTalk server. The time zone determines the time to be displayed and the phone can select the corresponding time zone based on your location. These can be configured in [MENU]→[Settings]→[time]. If both the NTP server and the time zone settings are correct but the time display is still incorrect, please reset the phone to the factory default settings.
Why is there no audio coming out from the speaker?
This may be because the volume is adjusted to the lowest level. You can adjust the speaker volume level by using the up and down keys. Note: There are three types of volume levels. 1. The ring volume when the phone is idle. 2. The speaker volume when the speaker is used to make/receive calls. 3. The handset volume when the handset is used to make/receive calls. Idle: Volume is set to level7 Speaker: Volume is set to level 8 Handset:Volume is set to level 9
Why is there no ring back tone?
Sometimes users would encounter this situation: after dialing the LCD displays shows that the call is connecting but you cannot hear the ring back tone. This can be caused by several factors: (1) The network that the phone is in is not functional, and cannot send out the request to the server correctly. Please check the network settings in this case. For example, check if the network cable is securely connected and if there is a problem with the router. (2) The callee is not connected to the network. If you are using the IPVideoTalk server, please do not hang up. The server will transfer the call to the voice/video mail box and you can leave a message for the callee. When the callee connects back to the server, a notification will be sent out to the callee to retrieve the message. (3) The server registered is not functional and ignores all the requests by the phone. Please contact the service provider for more assistance in this case.
Why is there no sound coming out from the handset?
Make sure that the phone has audio using the speakerphone. If there is no problem with the speaker, there could be a problem with the handset. Please check that the handset is connected to the Handset port on the back of the phone. Additionally, please check the volume level for the handset. You can press the up and down buttons on the phone to adjust the volume level.
Why is there no video?
First, please check if the video is disabled during the call on both parties. Secondly, please check the angle of the camera on the phone. If the camera lens is adjusted to the highest angle, the video will be disabled. Lastly, video calls may be disabled in the web interface. Log into the web configuration interface and check the configuration for [Account] →[Codec Settings]→[Enable Video]. If this is set to “Yes”, video is enabled when making calls. If it is set to “No”, video is disabled during calls.