• Products
      • Business Conferencing
          • Full HD Conferencing
          • Audio Conferencing
      • IP Video Telephony
          • IP Video Phones
          • Extension Modules
      • Networking Solutions
          • WiFi Access Points
          • Cloud Management
          • Gigabit Routers
      • Gateways & ATAs
          • VoIP Gateways
          • Analog Telephone Adaptors
      • IP PBXs
          • UCM Series IP PBXs
      • IP Voice Telephony
          • Carrier-Grade IP Phones
          • High End IP Phones
          • Basic IP Phones
          • Mid-Range IP Phones
          • Softphone App
          • Extension Modules
          • DECT Cordless
          • WiFi Cordless
      • Facility Management
          • HD IP Cameras
          • Encoders/Decoders
          • Video Management
          • Intercoms & Paging
          • Facility Access Systems
      • Device Management
          • GDMS
  • Solutions
      • Business Solutions
          • WiFi Networking
          • Unified Communications
          • Industry Vertical
          • WiFi Voice & Video
      • Case studies
    • Grandstream Networks Solutions

  • Support
      • Resources
          • Find tools and documents for your products
      • Faq
          • Find answers to all your questions
      • Forum
          • Get help from the community
      • Helpdesk
          • Submit and manage your tickets
      • Product Archive
          • Our Product Archive
      • Firmware
          • Get the most up-to-date firmware for your devices
      • Tools
          • Get useful tools
    • Grandstream Networks Support

  • Events
      • Webinars
          • Learn more about our products and partnership programs
      • Trainings
          • Get to know how our products work
      • Trade Shows
          • Visit us at an upcoming trade show to see a full working demo of our products
  • Education
      • Grandstream Academy
          • Central portal for official Grandstream Certification Trainings
      • Learning Center
          • Find educational resources on our products and features
  • Company
      • About Grandstream
          • Contact us
      • Partners
          • Find a Solution Partner
          • Become a partner
          • Partners Portal
      • Careers
      • Press Releases
      • Awards
      • Legal
          • Grandstream Warranty Policy
          • Minimum Advertise Price Policy
          • Online Marketplace Warranty Limitations Policy
          • Online Marketplace Seller Validation
    • Grandstream

  • Blog
close×

Search form

  • Home
  • Support
  • FAQ
  • Product Related Questions
  • GXP2200 Enterprise Multimedia Phone for Android

GXP2200 Enterprise Multimedia Phone for Android

How does the GXP2200 Message Waiting Indicator display status?

The GXP2200 message waiting indicator LED is on the top right corner of the device. It notifies users with different status of the phone. Please see the status list below, with priority from high to low.
Fast Flashing Green: Incoming call
Solid Green: Calling, Talking
Slow Flashing Green: Call on hold
Flashing Red: Missed calls (s), New voicemail (s), New SIP Message (s)
Solid Red: High memory usage, Maximum message number
Solid Light Green: The phone is up and running with the screen off

How many Call log entries, messages and contacts supported on GXP2200?

GXP2200 could store up to 1000 contacts and 1000 messages. In call history, GXP2200 could save 500 records for incoming, outgoing and missed calls respectively.

How many cities does the Weather widget support? Can I have multiple Weather widgets with different cities set up?

The Weather widget supports up to 10 cities to be added. However, multiple Weather widgets placed on the screen cannot have different cities set up. They take the same cities for the weather information.

How many idle screens can I have in GXP2200 desktop? Can I set up different background pictures for each idle screen?

GXP2200 has 4 idle screens by default. Users could add up to 9 screens. To add new idle screen, press the Settings button and then tap on "Add" option when the phone is in idle screen. For the background picture, users could only select one for all the idle screen. Different background pictures for each idle screen is currently not supported.

How many parties does GXP2200 support in Conference call?

GXP2200 supports up to 5-way conference.

I am currently talking on the GXP2200 but the LCD doesn't show the call screen. How can I enter the call screen again?

During the call, users could press HOME button or Back button to have the GXP2200 display Home screen. To enter the call screen again, there are two different ways.
1. Slide down the GXP2200 top status bar and tap on the "Call status" to activate the call screen.
2. Go to GXP2200 main menu and tap on "Call" app. Select the corresponding talking line on the right hand side.

I can hear the incoming call ringing but there is no audio when I pick up the handset. Why?

Please check the handset cord to see if it's correctly connected from the GXP2200 Handset port (not the Headset port) to the handset. Make sure there is no loose connection in either end. Re-connect the handset cord if necessary.

I can't find the downloaded/installed apps from "Downloads". Why?

The files such as PDF documents and pictures downloaded from GXP2200 browser will be stored in GXP2200's internal storage. To manage downloaded/installed apps, please go to Settings->Applications->Manage applications.

I have enabled Bluetooth on GXP2200, but other Bluetooth devices cannot find GXP2200 in the scan list. Why?

The Bluetooth is enabled on the GXP2200 but it might not be discoverable. Please go to Settings->Networks->Bluetooth settings and check "Discoverable" option to turn it on.

Is there a way to synch up or share files including phone book between iPhone and GXP2200?

There are some third party applications that may allow iPhone users to share their files/phone book via internet with Android products including GXP2200. For more information, please refer to the following link: http://smallbusiness.chron.com/bluetooth-file-sharing-iphone-android-32333.html Please be advised Grandstream Networks is not liable for such applications and the action user may take.

It looks like there is still space on the idle screen. How come I can't place a widget on the empty space?

Different widgets might take different size of space on the screen. For example, the idle screen might have space of 1x5 size but the widget takes 4x4 size space.

My GXP2200 has Ethernet cable connected. Why does it show disconnected in status bar?

On GXP2200, please make sure "Ethernet" is selected in Settings->Networks.

My GXP2200 has network connected in status bar. Why does it show "NO IP" on the screen?

If GXP2200's network connection is switched between different environment, it might take some time for the phone to obtain the IP address. Also, there might be IP conflict in the LAN. In this case, please check with your system/network administrator for the phone get correct IP address.

My touchscreen calibration is inaccurate? How do I correct it?

In the GXP2200 MENU->Factory Functions, select Touch Screen Diagnosis to confirm the touch screen issue. If it happens in Touch Screen Diagnosis, please check if you are using the power adaptor shipped with the GXP2200 original package. For EU and UK, the GXP2200 power adaptor must be the one with Y capacitor. Please do not use a different power adaptor with the GXP2200 as it may cause damage to the products and void the manufacturer warranty.

What are the Bluetooth capabilities of the GXP2200?

Users can use GXP2200 for the following applications via Bluetooth:

- Bluetooth headset for communication, wireless control including answering call, hanging up call and adjusting volume, music streaming and control;
- Pairing and connection with Android devices (mobile phone and tablet);
- Import and export contacts;
- Exchange photo and video content.

What Bluetooth Class does GXP2200 support?

GXP2200 supports Bluetooth Class 2, i.e,:
- Maximum permitted power: 2.5 mW, 4 dBm:
- Range: ~10 m

What Bluetooth headsets are compatible with GXP2200?

The following Bluetooth headsets are tested compatible with GXP2200:

Plantronics - M25, M55, M100, M155, M165, M1100, BackBeat Go, Calisto 620
Motorola - H681, H720, HX550, HX730, HK200
Samsung: HM1000, HM1200, HM1700, WEP490
Jabra: EasyGo, PRO 9470
Sony Ericsson - MW600
LG - HBM235
Emerson - Over the Head EM237C
Nokia: BH-214
Powerblue - 712
VXI - Blueparrott B250XT+
VXI - Blueparrott Xpressway II

Note: There are other more models or Bluetooth headsets working with GXP2200. Please contact us should you have questions or information.

What codec does GXP2200 support for audio calls?

GXP2200 supports PCMA, PCMU, G722, G729A/B.

What text format does GXP2200 support?

GXP2200 supports text format in html, txt and others with 3rd party plug-in.

What video, audio, image formats does GXP2200 support?

Video: MP4 (up to 720P), H.264, RV, VP6, VP8, H.263.
Image: JPG, GIF, PNG, BMP.
Audio: AAC, MP3, OGG, M4A, AMR, WAVE, MIDI, Vorbis.

What VPN protocols does GXP2200 support?

PPTP
L2TP
L2TP/IPSec PSK
L2TP/IPSec CRT

What's the Android version on GXP2200?

GXP2200 is currently using Android version 2.3.5.

What's the capacity of SD Card/USB Flash Drive supported on GXP2200?

32G SD card and 32G USB Flash Drive are supported/tested compatible on GXP2200.

What's the memory/flash on GXP2200?

GXP2200 uses 512MB DDR2 RAM. The memory available for Android system is less than that due to Linux kernel and driver memory usage, etc. GXP2200 uses 4GB eMMC NAND Flash for internal storage. The internal storage available for users is about 3GB.

What's the purpose of GS Market? Why is it still needed?

GS Market is for users to download and install apps which are developed by Grandstream or 3rd party developers and certified to work on GXP2200 by Grandstream. The apps specifically for GXP2200 are maintained and updated in GS Market.

When establishing VPN connection using PPTP, why does my GXP2200 show connection failed?

When establishing VPN connection using PPTP, please make sure "Enable encryption" is selected. If not, peer negotiation might fail.

When I use Skype, Pandora, Youtube or other 3rd party apps, the default dialer always pops up with dial tone if I pick up the handset. How can I disable the default dialer when those 3rd party apps are being used?

On the GXP2200 top status bar, go to System Settings and tap on the "Disable Handset" icon (the first icon to the right side) to turn it on. Once turned on, when users pick up handset or puts the handset back while running the 3rd party apps, the audio channel will be toggled between handset and speakerphone.

Where are the apps from GS Market and Google Play installed on GXP2200?

The apps from GS Market and Google Play are installed on GXP2200 system under /data/app.

Where is Google Play on my GXP2200?

Google Play is not bundled with the GXP2200 firmware by default. End users can choose to download and install Google Play from our GS Market. After Google Play is installed, users can download or purchase apps from Google Play as you would normally on any Android device. However, there is no guarantee that the apps from Google Play will work on GXP2200 if the application is not developed for GXP2200's screen resolution.

Which 3rd party WiFi adapters are supported on the GXP2200?

All Ralink/MediaTek RT3070 chipset based should be supported. In additon, we have certified the following models:

B-Link BL-LW05-A
SK RT3070 X8
LEGUANG LG-N23
LG PWDN427
Edimax EW7711HPn
ToToLink N200UP
TENDA W311U+
TP-LINK TL-WN727N (Note: This WiFi adapter has different versions. Only version 1 is supported on the GXP2200)

Pages

  • 1
  • 2
  • 3

Need more help?


Resources
Firmwares, tools and documents

FAQ
Find answers to all your questions

Forums
Get help from the community

Helpdesk
Submit and manage your tickets
  • Common Questions
    • Informational
    • Firmware
    • Video/Voice/Speech Codecs
    • Custom Ringtone FAQ
    • Common Configuration Questions
    • Typical Service Provider Configurations
    • Direct IP Call
    • Headset Compatibility
  • Product Related Questions
    • WP810 WiFi Cordless
    • WP820 WiFi Cordless
    • GVC3210
    • GWN series
    • GAC2500
    • Grandstream Wave
    • GVC3200/GVC3202
    • GVR355X NVR
    • GVR3552 NVR
    • GVR3550 NVR
    • GXV3240/3275 IP Multimedia Phones
    • GXP2130/2140/2160 IP Phones
    • DP715/710 Series
      • DP720/750Series
    • HandyTone Series
    • BudgeTone Series
    • GXP Enterprise Phone Series
    • GXP2200 Enterprise Multimedia Phone for Android
    • GXV3140 IP Multimedia Phone
      • Basic Installation and Settings
      • Registering the Device
      • Basic Features
      • Personalize
      • External Devices
      • Making/Receiving Calls
      • Call Features
      • Voice and Video Mail
      • IPVideotalk Services
    • GXV3175 IP Multimedia Phone Touchscreen
    • GXV350x IP Video Encoder
    • GXW IP Analog Gateway Series
    • Surveillance Series
    • UCM6100 Series
    • GXP2000 Enterprise Phone
  • Troubleshooting
    • Troubleshooting Questions
  • Provisioning
    • Device Provisioning
  • Interoperability
    • Interoperability Questions
    • Open Source Configuration
  • GNU General Public License
    • GNU GPL Information & Download

Information

  • Products
  • Solutions
  • Support
  • Events
  • Partners
  • Privacy Policy

Contact

  • About Grandstream
  • Contact us

Newsletter Signup

Get the latest news in exclusivity

Subscribe to our newsletter

Follow Us

Follow us on social media

© 2019 Grandstream Networks, Inc.
Site Map

Corporate Headquarters
126 Brookline Ave, 3rd Floor Boston, MA 02215