How can I upgrade the firmware on my GVC3200/GVC3202?
GVC3200/GVC3202 supports software upgrade via the following methods:
· Manually upload firmware file to upgrade (for applicable firmware versions only).
· Upgrade via TFTP firmware server
· Upgrade via HTTP/HTTPS firmware server
Please refer to Firmware Update Chapter on the Administration guide for detailed steps
How can I upgrade the firmware on the GXV3140?
TThe GXV3140 supports 3 upgrade methods: TFTP, HTTP and HTTPS. You can upgrade the firmware using a local or a remote server. By default, the GXV3140 uses a remote server which upgrades the firmware during the boot process
Follow these directions to upgrade using a remote server: Set the [Upgrade Via] paramter to HTTP and enter fm.ipvideotalk.com/gs in the Firmware Server Path field. You should also set DHCP Option 66 Override Server to [No] and Automatically Upgrade mode to [Always check upgrade at bootup]. Save your settings and restart the phone to upgrade your firmware. To upgrade using a local server, turn on your local server and place the firmware in the root folder. Log into the GXV3140 web configuration interface and select [Maintenance] → [Upgrade and Provisioning]. Specify the upgrade method (TFTP, HTTP or HTTPS) and enter the local PC IP address in [Firmware Server Path]. Save the settings and reboot the phone. You are also able to upgrade the phone through the LCD configuration screen by selecting [MENU]→[Settings]→[Maintenance]. Specify the upgrade method and upgrade server path. Save the settings and reboot the phone.
How can I upgrade the GWN7610 paired access points?
When the GWN7610 is paired under a GWN7610 Controller, users can upgrade their paired access points from the GWN7610 Controller’s Web GUI.
To upgrade a paired access point, log in to the GWN7610 controller Web GUI and go to Access points:
Make sure that firmware server path and Upgrade method are set correctly under Maintenance.
Click on Upgrade All button to upgrade all paired access points, or click on edit next to a paired access point to access its configuration page, and click on Upgrade button to only upgrade the selected Access point.
How can I upgrade the UCM6100 series via remote HTTP/HTTPS/TFTP server?
The UCM6100 series can be upgraded via remote HTTP/HTTPS/TFTP server besides local uploading. To upgrade via remote HTTP/HTTPS/TFTP server, fill in the firmware server path and upgrading method in web GUI->Maintenance->Upgrade. Save the change and reboot the UCM6100 series to initiate the upgrading process. During the upgrading process, the UCM6100 series service will still be running. A manual reboot message "Upgrade Result: Succeeded. Pls Reboot" will prompt on UCM6100 series LCD once the upgrading is finished, which is to avoid immediate service interruption from automatic reboot. Please manually reboot the UCM6100 series from web GUI or power cycle it when it's appropriate. The UCM6100 series will then boot up with the new firmware version.
How can I upgrade to a new firmware version?
There are several ways to do firmware upgrade on GXP2130/GXP2140/GXP2160. 1. From Grandstream firmware server. Users could directly upgrade the GXP2130/GXP2140/GXP2160 to the official firmware version using Grandstream firmware server via HTTP. Please point your GXP2130/GXP2140/GXP2160 to firmware.grandstream.com and select upgrade via HTTP and reboot the phone. 2. Upgrade GXP2130/GXP2140/GXP2160 via HTTP/TFTP/HTTPS. Put the firmware file downloaded from http://www.grandstream.com/support/firmware in a HTTP/TFTP/HTTPS server. Then point the GXP2130/GXP2140/GXP2160 to the corresponding server address to get upgraded.
How can I use an external display to view the GXV3140 screen?
You can use a TV for the display of the GXV3140 by connecting the audio and video jacks on the right side of the GXV3140 to your external display. Select the aspect ratio of your TV and press the submit button. The display will be switched over to the TV. Note: TV out is disabled in the default factory settings. If TV out is configured, the LCD display will be switched to the external display and nothing will be displayed on the GXV3140’s LCD screen. Therefore, if you have configured TV out and wish to switch back to the LCD screen, you should reboot the phone or login to the web configuration interface and disable TV out.
How can I use LDAP in UCM6100 series?
The UCM6100 series has a built-in LDAP server for users to manage corporate phonebook. By default, the LDAP server has generated a phonebook based on the extensions created. If users have the Grandstream phone provisioned by the UCM6100 series, the LDAP directory will be automatically set up on the phone side and can be used right away. To manage the LDAP server configuration and add more phonebook information, please go to web GUI->Settings->LDAP Server.
How can I use the SDK/API to customize my GXP2200?
Users can use the SDK API to control calls, contacts, accounts, message, call log, audio channel and etc on the GXP2200. The apps are using the original Google API, which can be directly controlled via the GXP2200 API. Please refer to the GXP2200 SDK Framework Service Package from our resources library for detailed information.
How can I use the SDK/API to customize my GXV3240/GXV3275?
Users can use the SDK API to control calls, contacts, accounts, message, call log, audio channel and etc on the GXV3240/GXV3275. The apps are using the original Google API, which can be directly controlled via the GXV3240/GXV3275 API. Please refer toGXV3240 SDK Framework Service Package and GXV3275 SDK Framework Service Package
How can I visit a website using the GXV3140 web browser?
Open the GXV3140 web browser. Select [Options]→[URL], enter the URL in the address bar and press the MENU key to submit. You can also connect a USB keyboard and mouse for easier operation.
How come I can't delete one of the idle screens?
Before deleting one idle screen on GXV3240/GXV3275, please make sure all the widgets on this idle screen are already removed.
How come I can't delete one of the idles screens?
Before deleting one idle screen on GXP2200, please make sure all the widgets on this idle screen are already removed.
How come the apps downloaded from non-GS Market displays in portrait mode?
For non-GS Market apps that are not developed for GXP2200, there is no guarantee that it will perfectly fit GXP2200 screen display mode, size and resolution. To force the GXP2200 to display the apps in landscape mode, please enable landscape mode under Menu->Settings->Display->Landscape Screen.
How do I access my voicemail using GXP21xx/14xx/110x?
If someone leaves a message in your voicemail box, the message waiting indicator (LED on the top right corner of the phone) will blink in red. There are two methods to access the voicemail. (1) Dial the voicemail access code (supported by the PBX server) to access. (2) In the web GUI->Account page, enter the voicemail access code in "Voice Mail UserID". Then users could press the Message key on the phone to access voicemail (For GXP140x, voicemail softkey will appear on new incoming voicemail). Note: Users may need to set "Enable Call Features" to "No" in the web GUI->Account page for some PBX servers to access the voicemail. When you access the voicemail box, the system will prompt you for the authentication password and IVR options. Follow the prompt to listen, save or delete the voicemail.
How do I access the voicemail box using the GXV3140?
If someone leaves a message in your message box, a notification message will appear on the GXV3140 LCD screen with the amount of new messages. Press the “OK” button to access the voicemail box. There are two methods to access the voicemail box: (1)Press the voicemail button on the GXV3140 (2) Dial ”*26” using the IPVideotalk account, When you access the voicemail box, the system will prompt you for the authentication password. If you have not changed the password, please enter the extension number and press the button to submit. If you have entered the wrong number, please wait for the error message prompt and re-enter the password again. If the password is correct, you are able to access the voicemail box and follow the prompt to listen to or delete voice mail.
How do I access the Web Configuration pages (for HT486/496/488)?
Please disconnect all connections to the HT486/HT496/HT488 and follow the instructions below:: Connect the analog touch-tone phone to the HT.: Connect power supply.: Connect the Ethernet cable between the INTERNET Source (ex. Router, Modem) and the WAN port on the HT.: Connect another Ethernet cable between your PC and the LAN port on the HT: Wait for 30 seconds till your PC gets an IP ADDRESS (192.168.2.2): Now, open Internet Explorer and type in 192.168.2.1, you should see Grandstream Login Screen pop up.: Enter 'admin' as the password: Go to Advanced Settings page and switch "Enable WAN port HTTP access" to YES, hit 'Update' and then 'Reboot'.: Disconnect your PC from the LAN port and connect it to any other port on your Router within the same LAN Segment: 10. Type in the actual IP ADDRESS of the HT (You can look this up by pressing *** on the phone, and then 02) on Internet browser, access the Web Configuration page as you did earlier and configure the device by filling in the information given by your Internet Telephony Service Provider (ITSP).
How do I add a new contact in the phone book?
You can add a new contact in the phonebook by selecting [MENU]→[Phone Book]→[Options] →[New]. This screen lets you edit the contact name, number, group and picture. Please note that the corresponding Account must be selected for Extension, Phone, Mobile and Fax column. If the wrong account is selected, the contact name and picture will not be displayed when the contact calls you or when you call the contact.
How do I add more files to the playlist?
While in Media Player, select [Options]→[Open] →[Open File]/ [Open Folder]/ [Open Playlist] to open the file or folder. You can open files stored on the phone or an external device (such as USB flash drive or SD card). Note: There is limited memory on the phone; therefore the media files on the external device will not be saved on it. After the device is removed, you will not be able to play these files. However, the file link may still be in the media player and will be cleared when you restart the phone.
How do I adjust the focus on my GXV3601/3601_LL/3601HD/3651FHD?
Grandstream GXV3601/GXV3601_LL/GXV3601_HD/GXV3651FHD cameras are shipped with lens and camera body dissembled. The user must install and tune the focus of the lens themselves Click here
How do I adjust the ring volume and the voice volume for the GXV3140?
There are 9 levels to the GXV3140 volume. The user can adjust the ring volume and call volume according to the environment or personal preference. The GXV3140 is able to adjust the volume quickly using the methods described below. (1) Ring volume: Press the up/down navigation keys to adjust the ring volume when the phone is idle. You will see that the volume level icon will be displayed on the LCD. (2) Voice volume: The voice volume must be adjusted during the call or during dialing. Press the up/down navigation keys to adjust this and you will see the call volume icon displayed on the LCD. The three audio channels (handset, headset and speaker) supported by the GXV3140 are independent of each other. Adjusting the volume for the handset channel will not affect the headset channel. Please note that the voice volume adjusted is specific to the voice volume heard and not the voice volume sent over to the other party.
How do I answer an incoming call?
When an incoming call comes in, the phone will ring and the caller ID will be displayed on the call screen. At this moment, you have the following methods to answer the call: (1) Pick up the handset and establish the call directly. (2) Press the speaker button and use the speaker to answer the call (3) Press the “Accept” softkey to use the speaker channel for the audio. (4) When the headset is connected to the phone, the “Headset” softkey can be used to answer the call. Calls will use the headset as the audio output channel.
How do I call a remote party using the IP address?
The GXV3140 supports direct IP call. The two parties are able to call each other directly without registering to any SIP server, you would only need to know the IP address of the other party. The steps to use Direct IP call are as follows: (1) Through the LCD, select [MENU] -> [Office Tools]->[Direct IP Call] (2) Enter the IP address for the remote party. For “.”, please press the * button. For “:”, please press the # button. (3) After entering the IP address, press the “Send” softkey. The default button for “Send” softkey is F3..
How do I change the displayed language?
The displayed language can be selected through the LCD menu, by selecting [MENU]→[Personalize]→[Language] and choose the language to display. Currently, the GXV3140 comes with 11 languages; you can also download other languages. The default display language is configured according to your location. In the web interface, the display language can also be selected. Currently, only English and Chinese are supported.
How do I check the network connection on the GXV3140?
Connect the network cable to the Network Port on the back of the phone and connect the other end to the Internet. If the network is functional, a small blue icon will be displayed on the upper right-hand corner of the LCD screen. If the icon is orange , it means that the phone failed to connect to the network. The phone may fail to connect to the network if the network cable is not connected properly. If this is the case, please try reconnecting or replacing the network cable. It is recommended to use the network cable in the GXV3140 package, as it is fully compatible with the phone.
How do I configure "eventlist BLF" on the GXP Series?
You will need to configure a "eventlist BLF" URI on your server side if the server supports it. (i.e.: BLF1006@myserver.com) On the GXP, under account page, fill in the ""eventlist BLF URI" field with the URI without the domain. (i.e.: BLF1006). Under Basic Settings->Multi Purpose Key x, please select "eventlist BLF" for the Key Mode, choose Account, monitored Name and Number.
How do I configure "eventlist BLF"?
You will need to configure a "eventlist BLF" URI on your server side if the server supports it. (i.e.: BLF1006@myserver.com) 1. On GXP phone Web GUI -> Account X -> SIP Settings -> Advanced Features, fill in the "eventlist BLF URI" field with the URI without the domain. (i.e.: BLF1006). 2. On Web GUI Settings-> Programmable Keys-> Line Keys X or Multi Purpose Key X, select "eventlist BLF" for the Key Mode and specify Account, Description and Value.
How do I configure a Public or Static IP address using the phone menu?
This is a very crucial configuration. Generally we recommend configuring via DHCP since it’s the easiest method of configuration. But nevertheless that is the reason configuring Public/Static IP on Grandstream Products is as easy as it gets. Press the MENU button and go through options 1 to 5 carefully. For each option make the necessary change, for ex. option 1 should be dhcp off, option 2 should be the static IP address, option 3 is the subnet mask, 4 is the gateway/router IP address and lastly and most importantly 5 is the DNS Server IP address. All these IP addresses need to be entered in 12 digit format i.e. 192168001029 for 192.168.1.29. Absolutely! Here is a simple example of performing 3 way conferencing on BT phones: A, B and C need to talk in a conference call. A will be performing the 3-way conference call using his new BudgeTone Phone. 1. A calls B 2. A presses CONFERENCE and gets a new dialtone while B is on Hold 3. A calls C 4. A presses CONFERENCE again to initiate the Conference Call 5. A, B and C are in conference!
How do I configure call forwarding? Could there be a possibility of conflict between the 3 accounts?
The Call forwarding configuration is specific to the individual account, there is no conflict between the 3 accounts. You can configure Call Forwarding by selecting [Menu]—[Call Features]—[Call Forwarding] and configure the appropriate accounts in this setting. (4) For call forward unconditionally, enter the extension number to forward to in “All To”. (5) For call forward on busy, enter the extension number to forward to in “Busy To”. (6) For call forward on no answer, enter the extension number to forward to in “No Answer To”. If you wish to change the timeout period, select “Timeout(s)” and enter the preferred value in seconds. (7) Save the settings. After configuring, the GXV3140 “Call forward” icon will appear on the LCD. For example, if call forwarding is configured on account 2. If you have configured all three types of call forwarding on the same account, the active one will be the one with the highest priority (forward unconditionally). If call forward unconditionally is not configured, the other two types of forwarding will still work independently.
How do I configure my GXP2000 for Daylight Savings?
The "Automatic Daylight Saving Time Rule" shall have the following syntax: start-time;end-time;saving Both start-time and end-time have the same syntax: month,day,weekday,hour,minute month: 1,2,3,..,12 (for Jan, Feb, .., Dec) day: [+|-]1,2,3,..,31 weekday: 1, 2, 3, .., 7 (for Mon, Tue, .., Sun), or 0 which means the daylight saving rule is not based on week days but based on the day of the month. hour: hour (0-23), minute: minute (0-59) If "weekday" is 0, it means the date to start or end daylight saving is at exactly the given date. In that case, the "day" value must not be negative. If "weekday" is not zero and "day" is positive, then the daylight saving starts on the first "day"th iteration of the weekday (1st Sunday, 3rd Tuesday etc). If "weekday" is not zero and "day" is negative, then the daylight saving starts on the last "day"th iteration of the weekday (last Sunday, 3rd last Tuesday etc). The ‘savings time’ is in the unit of minutes. The saving time may also be preceded by a negative (-) sign if subtraction is desired instead of addition. The default value for "Automatic Daylight Saving Time Rule" shall be set to "03,02,7,02,00;11,1,7,02,00;60" which is the rule for US.
How do I configure my GXV3175 to support video during IP calls?
By default the GXV3175 has "User Random Port" enabled. Make sure that this is disabled. This option can be found in the web UI under Advaned Settings-->General Settings. With just this parameter disabled the GXV3175 will support IP calls. If you wish to also support video in IP calls, the user will have to go to Account 1 --> Network Settings, then set "NAT Traversal" to NO. Click Save and Reboot the phone. This steps need to be performed on both GXV3175s in order to work.