How can I capture a screenshot on the GXV3240/GXV3275 and where is it saved?
To capture a screenshot on GXV3240/GXV3275, press the MENU button for about 3 seconds. The screenshot will be saved under FileManager -> Internal Storage -> Pictures -> Screenshots. Then users can send the image files via Bluetooth, or copy the image files to USB Flash drive/SD card connected to the GXV3240/GXV3275. Also user can use FTP Server to view and download their pictures.
How can I capture the SIP messages on Grandstream Wave IOS version?
There are two ways for users to capture the SIP messages on Grandstream Wave IOS version:
1. Users could enable the "SIP Messages" option on the Grandstream Wave IOS version, and export the SIP messages via iTools/iTunes. The SIP messages cannot be exported directly as on Android version.
2. Users could also capture the SIP messages directly on the local router.
Note: Please turn off the "SIP Messages" option before exporting the logs, in case the users forget to turn it off, and encounter other issues.
How can I capture/sniff packets on a Network Group?
Go to the GWN AP’s Web GUI→ System Settings→ Debug:
- Make sure that you connect a USB drive to the USB port of the GWN AP.
- Click on Capture tab under the Debug page.
- Choose the group that you want to capture a trace of under Interface.
- Choose the USB device storage under Device.
- Name the file, and Click on the Start button to start a capture trace under the chosen group.
- Click on Stop, then click on List to download the captured file trace locally on your computer.
How can I check my GXP2200 internal storage and memory usage?
On GXP2200, go to Settings->Applications->Manage applications. Click on the tabs "Downloaded", "All", "Storage Space" and "Running" to check internal storage and memory usage information. Also, users could go to Settings->Storage to check internal storage status.
How can I check my GXP2200 system information(firmware version, android version, etc. )?
GXP2200's system information can be viewed via Settings->About phone.
How can I check my GXV3240/GXV3275 internal storage and memory usage?
On GXV3240/GXV3275, go to Settings -> Applications, click on the tabs "DOWNLOADED", "ON SD CARD", "RUNNING" and "ALL" to check internal storage and memory usage information. Also, users could go to Settings -> Storage to check internal storage status.
How can I check my GXV3240/GXV3275 system information (firmware version, android version, etc.)?
GXV3240/GXV3275's system information can be viewed via Settings->About phone.
How can I configure BLF (Busy Lamp Field) on the 7 speed dial buttons of the GXP2000?
The Speed Dial buttons can also be configured for Asterisk™ BLF feature which allows you to realize if a particular extension is busy with a call or idle. To configure this on the GXP2000, select Asterisk™ BLF from the drop down box next to Key Mode for a configured Speed Dial contact on the Basic Settings page. Now, on the Phone, if the LED next to the respective button lights up Red, it means the extension is Busy; if it flashes Red it indicates an incoming call on that extension.
How can I configure the UCM6100 series to manage the permission and privilege for outbound calls?
Outbound rules can be configured in UCM6100 series web GUI->PBX->Basic/Call Routes->Outbound Rules. Users could manipulate the following options to manage the permission and privilege for outbound calls: - "Password" option for outbound rule. This is the password required to use the outbound rule when making outbound calls from the UCM6100 series extensions. - "Skip Trunk Auth" option for extension. This can be configured per extension under web GUI->PBX->Basic/Call Routes->Extensions. When enabled, this extension does not need to enter the Password as required to use the outbound rule. - "Permission" option for extension and "Privilege Level" option for outbound rule. Users could assign "Internal", "Local", "National" or "International" to extension's "Permission" and outbound rule's "Privilege Level". The extension needs to have higher level permission than the outbound rule's privilege level to make outbound calls using this rule. -"Enable Filter on Source Caller ID". If enabled, "Privilege Level" will be automatically disabled. Only the listed extensions or the extension matching the “Custom Dynamic Route” will be allowed to use the outbound route..
How can I connect multiple USB devices if the phone only has 1 USB port?
If you wish to connect multiple USB devices to your GXV3140 then you will need a USB HUB that will provide several USB ports. This way, you are able to connect the USB mouse, keyboard, and other devices such as USB flash drives simultaneously. When an external USB device is connected, the icon would appear on the upper right-hand corner of the LCD screen. Users can connect multiple USB devices such as USB keyboard and mouse for easier operation of the GXV3140. The USB keyboard makes entering web URLs, Instant Messanging, and sending text messages more efficient. The USB mouse makes navigation easier. You can also use an external USB drive for file transferring, playback of audio files in media player or browsing pictures using file manager. Note: When connecting both the USB keyboard and mouse, the user would need to connect the mouse before the keyboard.
How can I connect my GXP2200 to WiFi?
WiFi is supported on GXP2200 with WiFi adaptor plugged in. Insert the USB WiFi adaptor to the USB port on the back of GXP2200. Then go to Settings->Networks to turn on WiFi. Once turned on, tap on the Scan button, select the WiFi network and enter password information to connect. Note: RT3070 chipset WiFi adaptors are compatible with GXP2200.
How can I create a Guest Network on the GWN?
Create a guest network by adding an additional SSID to the existing network group. Be sure to enable “Client Isolation”. Next, select a Client Isolation Mode among “Internet Mode”, “Gateway MAC Mode”, and “Radio Mode”. For details on these 3 modes, please refer to the user manual.
How can I create and save a backup configuration from GVC3200/GVC3202?
On the GVC3200/GVC3202 LCD menu, please go to Applications->Backup, and press Red button to create a new backup.
Note that backup can be changed from internal to SD card or USB by accessing Backup settings.
How can I create and save a backup configuration from GVC3210?
How can I create XML configuration file for provisioning the DP715 Base station?
Besides using the config tool and config template to generate the config file, users could also provision the DP715 using XML format file. Users will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below: Provisioning guide
How can I create XML configuration file for provisioning the GXP2130/GXP2140/GXP2160?
Besides using the config tool and config template to generate the config file, users could also provision the GXP2130/GXP2140/GXP2160 using XML format file. Users will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in this link
How can I create XML configuration file for provisioning the GXP21xx/14xx/110x?
Besides using the config tool and config template to generate the config file, users could also provision the GXP21xx/14xx/110x using XML format file. Users will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below: Click here for more details.
How can I create XML configuration file to provision DP750 base station?
How can I customize the wall paper on the GXP2200?
On the idle screen, tap and hold on an empty spot to activate the "Add to Home screen" dialog. Tap on "Wallpapers" to select wall paper from Gallery, Live wallpapers or built-in Wallpapers in the GXP2200. Besides this, users could also open a picture file with Gallery and then in the Gallery, tap on softkey "Menu"->"More"->"Set as" to crop and set the picture as the wall paper.
How can I disable hook/flash?
On the Advanced Settings page, there is a field On-Hook Threshold. One on the selections for this field is 'Hook/Flash OFF', this option will disable hook/flash on the phone connected to the ATA. To switch to a second channel, press FLASH button on the phone, instead of doing hook/flash. Note: This feature is not available on older hardware revision models.
How can I enable and disable the English/Chinese input method from GXP2200 onscreen keyboard?
On the GXP2200, when the keyboard is activated, tap and press on the input field for 2 to 4 seconds and a "Select input method" dialog will show. Users can then select English or Chinese keyboard.
How can I enable the DND option on my Handset?
User may enable the DND feature by dialing the star code *78. To disable the DND user should dial the star code *79.
How can I enable/disable DND option on my handset?
How can I enable/disable the DND option on GVC3200/GVC3202?
DND can be enabled by pressing Mute button from the remote control, or clicking on DND from Web Interface (on the upper right).
How can I enable/disable the DND option on GVC3210?
How can I export and check the SIP message trace file of Grandstream Wave?
Go to Settings->Debug->tap on SIP Message Trace to start to record the SIP messages. The exporting path is: /sdcard/GSWave/sip_message/. Users can go to the specified directory to look for the SIP messages. The SIP messages file needs to be opened as a .txt file.
How can I export contacts from UCM61xx/6510 to GXV3240/3275 via Universal Phonebook Editor?
To export contacts from UCM61xx/6510 to GXV3240/3275, please follow the steps below:
1. Log in UCM61xx/6510 web UI.
2. Go to UCM61xx/6510 web UI->Settings->LDAP Server, by default, users will see a phonebook under "LDAP Phonebook" that has all existing extensions on the UCM61xx/6510 PBX. Users could also add or import their phonebook to UCM61xx/6510 in this web page.
3. Under "LDAP Phonebook", select the phonebook (s) you would like to export, and click on "Export Selected Phonebook". Select the file type as "VCF" and click on "Save". Users will download and save the phonebook on their local PC.
4. On the PC, run Universal Phonebook Editor (users could download UPE from www.grandstream.com/support/tools).
5. Import the exported phonebook file in step 3 from local PC to Universal Phonebook Editor. The file encoding needs to be "UTF-8". If the phonebook entry only contains Account Number without Last Name/First Name, the Last Name field in Universal Phonebook Editor will be filled with Account Number; If the phonebook entry contains Last Name/First Name, the Last Name/First Name field in Universal Phonebook Editor will be filled accordingly.)
6. Export the phonebook file from universal Phonebook Editor.
7. Users could now provision the phonebook in step 6 into GXV3240/3275 via HTTP/TFTP downloading. Or, start the HTTPD service in Universal Phonebook Editor to provision the phonebook into GXV3240/3275. For more provisioning details, users could go to www.grandstream.com/support/tools to check the Universal Phonebook Editor User Guide.
How can I export my Grandstream Wave configuration file?
Go to Settings->Advanced Settings->tap on Export Configuration to export the configuration file. The exporting path is: /sdcard/GSWave/config. When users tap on this option, a notification “Exported successfully!” will show up, and users can go to the specified directory to look for the configuration file. The configuration file contains the configured P values.