Why doesn’t the IP address of the device reset when I click the “Restore” button on the Maintenance page?
The DVS could be installed in areas that are not easy to access. For example, it could be installed on the roof of a building or the ceiling of an office. This makes it difficult to reinstall the device, therefore the “Restore” function will not clear the IP address. Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters (including the IP address).
Why don’t I see a update notification even though my firmware is not the current version?
If Grandstream Wave is running in the background and during this period a new firmware version is released, you may not receive the update notification. Users need to exit the app, and start the app again, then, the update notification will appear automatically. Users can also tap on ‘Check Updates’ manually to verify if there is new version available.
Why GAC2500 is not working when connected to GVC320x via USB cable?
Please make sure the GVC320x firmware version is equal to or higher than 188.8.131.52.
Why is it not possible for the GXV3140 to send the message to a remote party such as a cell phone?
This is because GXV3140 is a SIP client, the messages sent follow the SIP protocol and these messages cannot be sent over the PSTN line.
Why is it that I can make Direct IP calls, but I cannot receive incoming Direct IP calls?
There could be different causes. 1. The GXV3240/GXV3275 has "Use Random Port" set to "Yes". Please set it to "No" under web GUI->Advanced Settings->General Settings. 2. The 2 phones are not in the same LAN.
Why is it that I can make Direct IP calls, but I cannot recieve incoming Direct IP calls?
There could be different causes. 1. The GXP2200 has "Use Random Port" set to "Yes". Please set it to "No" under web GUI->Advanced Settings->General Settings. 2. The 2 phones are not in the same LAN.
Why is motion detection not triggered when primary and secondary preferred video codec is set to MJPEG?
If one stream, primary or secondary, is set to H264, then motion detection will take effect. Only when both primary and secondary are set to MJPEG will the motion detection not work. Motion detection is based on H264. MJPEG is not support for this feature. Note: This only applies to the following models; GXVGXV3610/3662/3651/3500/3615WPH_HD/3672/3674.
Why is my GXV3610 video stream displaying a whited out picture on bright days?
If the GXV3610 is on firmware 184.108.40.206, then by default the camera comes with the light condition set to Indoor. This can be corrected by navigating to Basic Settings-->Video & Audio Settings and changing the Power Frequency to Outdoor Note: The default Light Condition (Power Frequency) has been changed to Outdoor after firmware 220.127.116.11.
Why is the display in the web browser irregular?
The display may appear to be jammed up while browsing the web. This could be caused by incorrect formatting on the web page. Additionally, resizing the page may also cause this, because some webpages use formatting and languages that do not support resizing. Therefore, it is recommended to view the webpage in the original size.
Why is the plug-in not displayed in Microsoft Internet Explorer?
Trouble Shooting 1: Is the Plug-in properly installed? How to solve: You must install the plug-in when you access the web GUI of the GXV3501/3504 for the first time. here are two ways to install it: A: Install the certified ActiveX control B: Download the program or copy it from a disk, unzip the files to a temporary directory, go into the directory, close Internet Explorer, double click on install.bat to install the Active X control
Why is the time display on the GXV3140 incorrect? How do I correct it?
The displayed time is dependent on the Network Time Protocol (NTP) server and the time zone. The NTP server field determines the time that will be displayed, by default it will display the time of the IPVideoTalk server. The time zone determines the time to be displayed and the phone can select the corresponding time zone based on your location. These can be configured in [MENU]→[Settings]→[time]. If both the NTP server and the time zone settings are correct but the time display is still incorrect, please reset the phone to the factory default settings.
Why is there a black / flashing bar at the bottom of the video feed?
This can occur if the DVS does not recognize the standard of the connected camera. If you experience this issue, please restart the DVS. The DVS will detect the standard of the connected camera and use that standard when the DVS boots up. To avoid this make sure to connect analog cameras before the DVS boots up.
Why is there no audio coming out from the speaker?
This may be because the volume is adjusted to the lowest level. You can adjust the speaker volume level by using the up and down keys. Note: There are three types of volume levels. 1. The ring volume when the phone is idle. 2. The speaker volume when the speaker is used to make/receive calls. 3. The handset volume when the handset is used to make/receive calls. Idle: Volume is set to level7 Speaker: Volume is set to level 8 Handset:Volume is set to level 9
Why is there no ring back tone?
Sometimes users would encounter this situation: after dialing the LCD displays shows that the call is connecting but you cannot hear the ring back tone. This can be caused by several factors: (1) The network that the phone is in is not functional, and cannot send out the request to the server correctly. Please check the network settings in this case. For example, check if the network cable is securely connected and if there is a problem with the router. (2) The callee is not connected to the network. If you are using the IPVideoTalk server, please do not hang up. The server will transfer the call to the voice/video mail box and you can leave a message for the callee. When the callee connects back to the server, a notification will be sent out to the callee to retrieve the message. (3) The server registered is not functional and ignores all the requests by the phone. Please contact the service provider for more assistance in this case.
Why is there no sound coming out from the handset?
Make sure that the phone has audio using the speakerphone. If there is no problem with the speaker, there could be a problem with the handset. Please check that the handset is connected to the Handset port on the back of the phone. Additionally, please check the volume level for the handset. You can press the up and down buttons on the phone to adjust the volume level.
Why is there no video?
First, please check if the video is disabled during the call on both parties. Secondly, please check the angle of the camera on the phone. If the camera lens is adjusted to the highest angle, the video will be disabled. Lastly, video calls may be disabled in the web interface. Log into the web configuration interface and check the configuration for [Account] →[Codec Settings]→[Enable Video]. If this is set to “Yes”, video is enabled when making calls. If it is set to “No”, video is disabled during calls.
Why is video playback not working in the web interface?
Trouble shooting 1: The plug-in is not installed or is not installed properly How to solve: Install the plug-in again How can I use a cell phone to watch the video stream on the DVS? You must set the video resolution to QCIF if you want to watch the DVS video stream from a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
Why there is electric current noise when a 3.5mm cable is plugged in the GAC2500?
The noise can be generated based on the quality of the 3.5mm cable. Please use a high-quality one.
Why when using Internet Explorer 11, I am unable to view my camera stream via web UI?
Due to the current WebControl Plugin v18.104.22.168, users browsing with IE11 are required to add the camera IP to the Compatibility List. Here are the steps: 1. Open Internet Explorer 2. Navigate to Settings 3. Select Compatibility View Settings 4. Input the IP address of the camera where it asks you to "Add this website" 5. Click the Add button Next Disable ActiveX filtering by going to IE Settings--> Safety-->Uncheck ActiveX filtering
Will the GXV3500 Decoder/Encoder be compatible with third party cameras?
Encode Mode: (Analogue Camera) Generally, most 3rd party analogue cameras will be digitized to IP Camera when connecting to GXV3500 BNC port at Encode Mode. Decode Mode: (IP Camera) Whether GXV3500 can decode the data stream from a 3rd party IP camera is dependent on how the stream was encoded. GXV3500 utilizes the RTSP stream and is capable ONLY H.264 formats decoding (so MJPEG is out of luck). General rule of thumb is if the RTSP stream of 3rd party IP Camera can be viewed by VLC Player (free open source media player software), the GXV3500 will very likely be able to decode the stream, but no guarantee due to the variety of H.264 encoding implementation by different IP Camera vendors.