Is the GXP2000 extension module compatible with the other GXP series phones?
No, the GXP2000 extension module is only compatible with the GXP2000. Extension modules for other GXP phones will be available in 2008.
Is the GXP2020 Expansion Module compatible with the GXP2120/GXP2110 models?
Yes, it is compatible. However, the GXP2120/2110 has a special EXT port on the back which requires a different extension cable (Included with the GXP2020 Expansion Module).
Is there a way to synch up or share files including phone book between iPhone and GXP2200?
There are some third party applications that may allow iPhone users to share their files/phone book via internet with Android products including GXP2200. For more information, please refer to the following link: http://smallbusiness.chron.com/bluetooth-file-sharing-iphone-android-32333.html Please be advised Grandstream Networks is not liable for such applications and the action user may take.
Is there any keypad shortcut on GXP2130/GXP2140/GXP2160?
Since Release 18.104.22.168, GXP2130/GXP2140/GXP2160 support following Keypad shortcuts: 1. UP: in idle screen, press UP arrow key to check your phone’s IP. 2. HOLD + RIGHT: When phone is in idle screen, press HOLD button followed with RIGHT arrow key to trigger phone provisioning process. 3. HOLD + LEFT: When phone is in idle screen, press HOLD button followed with LEFT arrow key to trigger firmware upgrade process.
Is there any MWI LED on DP720 handset?
It looks like there is still space on the idle screen. How come I can't place a widget on the empty space?
Different widgets might take different size of space on the screen. For example, the idle screen might have space of 1x5 size but the widget takes 4x4 size space.
Mismatch display screen
ANS: Check the resolution the LCD supports. If the GVR resolution is 1920*1080, the LCD should support 1920*1080 resolution.
Mosaic or no images when preview or playback record
ANS: This might be caused by poor network connection or computer lacking processing power. Or the recorded video has lots of packets lost due to bad network the camera located. Gigabit Ethernet network recommended.
Multi-camera monitoring record lag
ANS: Please check the network bandwidth. Due to the huge data, Gigabit network is recommended. If computer used for multi-camera monitoring, suggested at least Intel i3 CPU, discrete graphics, 1GB memory or higher.
My access point won’t pair under the GWN7610 controller, what can I do?
Make sure that the GWN7610 is connected to same network as the GWN7610 acting as the controller.
If it is already discovered, but cannot be paired, please check one of the below causes:
This unit is acting also as Controller. In this case, the unit must be reset to factory default.
This unit is already paired under another GWN7610 Controller. In this case the unit needs to be unpaired first from the previous Controller to make it available for pairing again.
My application with UCM6100/6510 AMI was working on UCM6100/6510 firmware version 22.214.171.124, but it doesn't work anymore after it's upgraded to 126.96.36.199. What should I do?
UCM6100/6510 firmware 188.8.131.52 is using Asterisk 1.8 which has AMI supported. UCM6100/6510 firmware 184.108.40.206 has upgraded to Asterisk 13 which is using AMI v2 (starting in Asterisk 12, the AMI is upgraded to AMI v2). According to Asterisk Wiki https://wiki.asterisk.org/wiki/display/AST/Upgrading+to+Asterisk+12, on AMI v2, many events were changed, and the semantics of channels and bridges were defined. In particular, how channels and bridges behave under transfer scenarios and situations involving multiple parties has changed significantly. Please see the AMI v2 Specification for more information:
Since AMI is provided as-is, please consult with the software vendor to update your application using AMI v2. Or if you wish to downgrade UCM6100/6510 from 220.127.116.11 to 18.104.22.168, please contact our technical support for information and instructions.
My DP720 handset keypad is locked, how can I unlock it?
My DP750 base station is receiving unknown/ghost calls periodically via my SIP accounts, and the DP720 handsets keep ringing, how can I block such calls?
My GXP2130/GXP2140/GXP2160 has network connected in status bar. Why does it show "NO IP" on the screen?
If GXP2130/GXP2140/GXP2160's network connection is switched between different environment, it might take some time for the phone to obtain the IP address. Also, there might be IP conflict in the LAN. In this case, please check with your system/network administrator for the phone get correct IP address.
My GXP2200 has Ethernet cable connected. Why does it show disconnected in status bar?
On GXP2200, please make sure "Ethernet" is selected in Settings->Networks.
My GXP2200 has network connected in status bar. Why does it show "NO IP" on the screen?
If GXP2200's network connection is switched between different environment, it might take some time for the phone to obtain the IP address. Also, there might be IP conflict in the LAN. In this case, please check with your system/network administrator for the phone get correct IP address.
My GXV3240/GXV3275 has network connected in status bar. Why does it show "NO IP" on the screen?
If GXV3240/GXV3275's network connection is switched between different environments, it might take some time for the phone to obtain the IP address. Also, there might be IP conflict in the LAN. In this case, please check with your system/network administrator for the phone get correct IP address.
My handset is not showing the correct time, what do I need to do?
The DP715 automatically sync up the time with the configured NTP Server and adjusts the time depending on the selected time zone. The DP715 Base station will trigger a phone call to the Handset once it boot up to update the time on the Handset. If the time is not displayed correctly on the Handset, make sure that the DP715 base station is able to reach the NTP Server to sync up the date/time. Users may trigger a call to the Handset with the incorrect time to adjust the time.
My handset is not showing the correct time, what do I need to do?
My phone's keypad is locked up with a "Lock" icon on the phone's LCD. How can I unlock it?
For GXP21xx/14xx, when pressing and holding the STAR * key for about 4 to 5 seconds, the keypad will lock. To unlock, press and hold the STAR * key 4 to 5 seconds, then a window to enter a password will appear and the following message "LEFT for backspace, MENU for ok". Enter the password (by default, there is no password. In this case, leave it blank), then press the MENU key (the round button in the center of the navigation keys). The keypad will now be unlocked. If users would like to disable the STAR key Keypad locking feature, please log in phone's web GUI, go to Advanced Settings page and configure the following 2 options: Enable STAR key Keypad locking: Password to lock/unlock: Set "Enable STAR key Keypad locking" to "No" and keep "Password to lock/unlock" to blank. Then Update and reboot from web GUI.
My touchscreen calibration is inaccurate? How do I correct it?
In the GXP2200 MENU->Factory Functions, select Touch Screen Diagnosis to confirm the touch screen issue. If it happens in Touch Screen Diagnosis, please check if you are using the power adaptor shipped with the GXP2200 original package. For EU and UK, the GXP2200 power adaptor must be the one with Y capacitor. Please do not use a different power adaptor with the GXP2200 as it may cause damage to the products and void the manufacturer warranty.
No image, black screen
ANS: The GVR355X is not recording properly. Please check the setting of the channels with related IP camera connected. Also make sure the IP camera is working as expected.
No LCD HDMI output
ANS: Please check the HDMI cable and whether LCD works in correct HDMI port if multiple HDMI exist.
No single camera/ Multi-camera/ video output
ANS: Please check the connection of HDMI or VGA connection, make sure the display device (like TV) using correct input source. Also factory reset the GVR3550 (by using a pin pressing and holding the reset button for 20 seconds) to see whether issue resolved.
Two ports must be forwarded on your router to watch video from a DVS that is located on a private network from a PC in a public network. The web port (HTTP) and the RTSP port. Please make note that the RTSP port number is changes according to the web port. If the web port is 80, then the RTSP port is 554. If the web port is not 80, then the RTSP port equals the web port +2000. For example, if the web port is 88, then the RTSP port will be 2088.
Should I always enable all Syslog on the UCM6100 in case troubleshooting is needed?
It’s not recommended to open all levels to all the syslog modules. Too many syslog print might cause traffic and affect system performance.
Some notes when using SD cards / USB drives.
NOTE: 1. The DVS only supports FAT32 formatted USB drives 2. The DVS supports SD and SDHC 3. It takes 10-15 seconds to read SDHC and USB drives with large memory capacities. Please wait 15 seconds to unplug the SD/USB drive after you plug them into the device. 4. If there are many files (ie. 1800 or more image batch files) on the SD/USB drive, it can take up to 5 minutes to read them. Please do not refresh the web interface at this time as the DVS will restart reading the SD/USB drive. Grandstream is currently working on a fix for this issue..
The alarm doesn't work or unable to close alarm signal
ANS: Please check the alarm setting parameters; check the cable connection of the Alarm_In and Alarm_out of the GVR3550. Make sure the Alarm_In and Alarm_Out ports with related circuit satisfied the parameter requirement: Alarm_In Vin≤15V, PINs Alarm_Out 125VAC/0.5A, 30VDC/2A, Normal Open, PINs
The DP710 Handset supports multiple languages. Which languages are available?
The supported languages are as follows: English, French, German, Spanish, Dutch, Italian, Czech, Danish, Greek, Norwegian, Polish, Portuguese, Russian, Swedish, Turkish.
The GVR355X can’t monitor PTZ
ANS: Unless the camera itself supporting Pelco C/D PTZ, the GXV355X itself does not support PTZ.