• Products
      • UCM6300 Ecosystem
          • Wave
          • UCM RemoteConnect
          • UCM6300 Series
      • Business Conferencing
          • Full HD Conferencing
          • Audio Conferencing
      • IP Video Telephony
          • IP Video Phones
          • Extension Modules
      • Networking Solutions
          • Wi-Fi Access Points
          • Wi-Fi Management
          • Gigabit Routers
      • Personal Collaboration Devices
          • Headsets
          • Webcams
      • IP PBXs
          • UCM Series IP PBXs
      • IP Voice Telephony
          • Carrier-Grade IP Phones
              • GRP Series Essential IP Phones
              • GRP Series Mid-Range IP Phones
          • GXP Series IP Phones
              • GXP Series High-End IP Phones
              • GXP Series Basic IP Phones
              • GXP Series Mid Range IP Phones
          • Softphone App
          • Extension Modules
          • DECT Cordless
          • WiFi Cordless
      • Facility Management
          • Full HD IP Cameras
          • Encoders/Decoders
          • Video Management
          • Intercoms & Paging
          • Facility Access Systems
          • Control Stations
      • Device Management
          • GDMS
      • Gateways & ATAs
          • VoIP Gateways
          • Analog Telephone Adaptors
    • null
  • Solutions
      • Business Solutions
          • Industry Vertical
          • Unified Communications
          • WiFi Networking
          • WiFi Voice & Video
          • Remote Work and Collaboration
          • Personal Collaboration
          • UCM6300 Ecosystem
      • Case studies
    • Grandstream Networks Solutions

  • Support
      • Resources
          • Find tools and documents for your products
      • Faq
          • Find answers to all your questions
      • Forum
          • Get help from the community
      • Helpdesk
          • Submit and manage your tickets
      • Product Archive
          • Our Product Archive
      • Firmware
          • Get the most up-to-date firmware for your devices
      • Tools
          • Get useful tools
    • Grandstream Networks Support

  • Events
      • Webinars
          • Learn more about our products and partnership programs
      • Trainings
          • Get to know how our products work
      • Trade Shows
          • Visit us at an upcoming trade show to see a full working demo of our products
  • Education
      • Grandstream Academy
          • Central portal for official Grandstream Certification Trainings
      • Learning Center
          • Find educational resources on our products and features
  • Company
      • About Grandstream
          • Contact us
      • Partners
          • Become A Partner
          • Platform Partners
          • Service Providers
          • Technology Partners
          • Unauthorized Grandstream Reseller List
      • Careers
      • Press Releases
      • Awards
      • Legal
          • Grandstream Warranty Policy
          • Minimum Advertise Price Policy
          • Online Marketplace Warranty Limitations Policy
          • Online Marketplace Seller Validation

    • Grandstream

  • Blog
close×

Search form

  • Home
  • Support
  • FAQ
  • Product Related Questions
  • IPVideoTalk Service
  • Plan Related FAQ

Plan Related FAQ

Can we receive any notice when the plan expires/is about to expire?

When the plan is about to expire (in 15 days) or has already expired, the system will send an email to the enterprise’s admin account, or the email of the plan or device owner.

Can we transfer the plan from one sub-user to another sub-user?

Yes. If the plan is not for GVC device, the administrator can assign it to any sub-user.

For each plan, can it host more than one meeting at the same time?

No. For one single plan, the user can use it to schedule multiple meetings. But the user can only host one meeting at a single time. The user needs to end the current meeting before starting next meeting. If the user wants to start multiple meetings at the same time, the user needs to purchase more plans.

How to renew or upgrade the plan if the GVC device is not bound to an IPVideoTalk Portal account?

There are two solutions:

  1. Contact Grandstream Sales to purchase or upgrade plan.
  2. Register an account on IPVideoTalk Portal and bind the GVC device to the account and purchase a plan for the binding device. Please refer to the IPVideoTalk Portal User Guide for detailed information.

My GVC doesn't have IPVideoTalk plan associated with it. Can I use this GVC for IPVideoTalk meeting?

For GVC with IPVideoTalk plan, it can be a meeting host. For GVC without IPVideoTalk plan, it can only be a meeting participant.

What happens after purchasing or renewing the plan?

When the plan of a GVC device is successfully purchased/renewed, the GVC device or owner can immediately use the IPVideoTalk conferencing services in the plan without obtaining the plan number from a zip file. Grandstream will be notified through email if the verification is passed or failed. If there is a problem with the order, the verification will fail, and the plan purchase/renew operation will fail either.

When the plan has already expired, is there a grace period before renewal?

There is no grace period. When the plan is about to expire in 15 days, there will be an email notification to ask the user to renew the plan. Once the plan expires, the user cannot use the IPVideoTalk conferencing service until the user renews the plan.

Need more help?


Resources
Firmwares, tools and documents

FAQ
Find answers to all your questions

Forums
Get help from the community

Helpdesk
Submit and manage your tickets
  • Common Questions
    • Informational
    • Firmware
    • Video/Voice/Speech Codecs
    • Custom Ringtone FAQ
    • Common Configuration Questions
    • Typical Service Provider Configurations
    • Direct IP Call
    • Headset Compatibility
  • Product Related Questions
    • GDMS Grandstream Device Management System
    • IPVideoTalk Service
      • GVC Related FAQ
      • IPVideoTalk Portal Related FAQ
      • Plan Related FAQ
      • Security Related FAQ
      • WebRTC Related FAQ
    • UCM6300 Series IP PBX
      • GDMS Related FAQ
      • PBX Related FAQ
      • Wave Web/Mobile App Related FAQ
    • WP810 WiFi Cordless
    • WP820 WiFi Cordless
    • GVC3210
    • GWN series
    • GAC2500
    • Wave Lite
    • GVC3200/GVC3202
    • GVR355X NVR
    • GVR3552 NVR
    • GVR3550 NVR
    • GXV3240/3275 IP Multimedia Phones
    • GXP2130/2140/2160 IP Phones
    • DP715/710 Series
      • DP720/750Series
    • HandyTone Series
    • BudgeTone Series
    • GXP Enterprise Phone Series
    • GXP2200 Enterprise Multimedia Phone for Android
    • GXV3140 IP Multimedia Phone
      • Basic Installation and Settings
      • Registering the Device
      • Basic Features
      • Personalize
      • External Devices
      • Making/Receiving Calls
      • Call Features
      • Voice and Video Mail
    • GXV3175 IP Multimedia Phone Touchscreen
    • GXV350x IP Video Encoder
    • GXW IP Analog Gateway Series
    • Surveillance Series
    • UCM6100 Series
    • GXP2000 Enterprise Phone
  • Troubleshooting
    • Troubleshooting Questions
  • Provisioning
    • Device Provisioning
  • Interoperability
    • Interoperability Questions
    • Open Source Configuration
  • GNU General Public License
    • GNU GPL Information & Download

Information

  • Products
  • Solutions
  • Support
  • Events
  • Partners
  • Privacy Policy

Contact

  • About Grandstream
  • Contact us

Newsletter Signup

Get the latest news in exclusivity

Subscribe to our newsletter

Follow Us

Follow us on social media

© 2020 Grandstream Networks, Inc.
Site Map

Corporate Headquarters
126 Brookline Ave, 3rd Floor Boston, MA 02215