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  • GVC Related FAQ

GVC Related FAQ

Can I check participants list on my GVC3200/GVC3202/GVC3210 during a meeting?

Yes. Users can check the participants list on GVC3200/GVC3202/GVC3210 “Conf Control” menu during a meeting.

Can I control audio options such as MUTE for the participants during a meeting from GVC3200/GVC3202/GVC3210?

Yes. Users can mute/unmute any participants from GVC3200/GVC3202/GVC3210 “Conf Control” menu.

Can I invite a participant via email from the GVC3200/GVC3202/GVC3210 using the “Schedule” application?

No. Users can only invite attendees via email from the IPVideoTalk Portal.

Can I see chats sent from the PC client/WebRTC at GVC3200/GVC3202/GVC3210 during a meeting?

No, the GVC3200/GVC3202/GVC3210 currently do not support chat during a meeting.

During an IPVideoTalk meeting, how can I check the meeting information on GVC3200/GVC3202/GVC3210?

In GVC3200/GVC3202/GVC3210 LCD, go to Call interface which shows the current ongoing meeting, click on “More” option in the bottom menu and select “Meeting info”. Users could also find meeting information from GVC3200/GVC3202/GVC3210 web UI->Call page. Click on the floating green handset icon on the right side of the page which indicates active a call, select the icon for “Call Details” and click on the meeting name to view meeting information.

How can I start an instant IPVideoTalk meeting at GVC3200/GVC3202/GVC3210?

From the GVC’s call menu, select “IPVideoTalk” as the calling ID and click on the green “Call” button to start an instant meeting. This can also be done in GVC3200/GVC3202/GVC3210 web UI-> Call page by selecting IPVideoTalk ID and clicking on the green “Call” button.

How can I unlink my GVC3200/GVC3202/GVC3210 from the current enterprise?

On GVC3200/GVC3202/GVC3210 LCD menu -> Applications -> IPVideoTalk -> Settings, click on option “Business” and select option “UnLink”.

How do I determine which plan my GVC is subscribed to?

From the GVC, go the menu-> Applications-> IPVideoTalk-> Settings, and select “Current plans”, this will display the plan details. Users can also see the current plan on the GVC3200/GVC3202/GVC3210 web UI->Settings-> IPVideoTalk-> General.

How do I find the Host Code on the GVC3200/GVC3202/GVC3210 during a meeting?

In the GVC3200/GVC3202/GVC3210 calling interface, click the “More” icon to check the meeting information, the Host Code will be displayed there. This can also be found from the GVC3200/GVC3202/GVC3210 Web UI in the Call Details page.

I have a meeting scheduled on the IPVideoTalk Portal, can I edit the meeting from my GVC3200/GVC3202/GVC3210?

No, you can only start or cancel a meeting from the GVC3200/GVC3202/GVC3210.

I hear echo during an IPVideoTalk meeting, why?

Please update your GVC/GAC to the latest stable firmware. If this does not help, it may be related to GVC/WebRTC participants using high-volume speakers while being in the same proximity. Using a headset, adjusting the volume of the speaker, or adjusting the distance between GVC/WebRTC participants will help to solve the problem.

If a WebRTC participant becomes the meeting host during a meeting, will the original GVC3200/GVC3202/GVC3210 host or other WebRTC remain as host?

Yes. Multiple hosts are allowed during meeting.

If my GVC is not the host GVC, can I add other GVC participants using their IPVideoTalk number?

If the GVC3200/GVC3202/GVC3210 is not the host in the meeting, this GVC3200/GVC3202/GVC3210 cannot add other GVC3200/GVC3202/GVC3210 devices into this meeting room. Only the GVC hosting the meeting can add other participants to the meeting.

On my GVC3200/GVC3202/GVC3210, can I remove other participants from the meeting?

Yes. Users can remove any participants from GVC3200/GVC3202/GVC3210 “Conf Control” menu.

When trying to use my IPVideoTalk account on GVC, I received the message “Call failed”, how do I fix this?

When received Call Failed message, please confirm the following:
1. Ensure that your plan is active and has not expired. If your plan is expired the call will fail. This can be confirmed by logging in to the IPVideoTalk Portal in IPVideoTalk.com and review the Plans tab.

2. Confirm that the GVC you are calling has an active account.

3. Be sure that your GVC firmware is up to date, and the GVC you are calling is also up to date.

Where can I find the “Device Code” on the GVC3200/GVC3202/GVC3210?

“Device Code” can be found on GVC3200/GVC3202/GVC3210 LCD menu. To find the device code, go to the menu from the GVC -> Applications-> IPVideoTalk ->Settings. If the GVC3200/GVC3202/GVC3210 is booted up for the first time (or after factory reset), the “Device Code” is also displayed in Setup Wizard.

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