How does the GXP2200 Message Waiting Indicator display status?
The GXP2200 message waiting indicator LED is on the top right corner of the device. It notifies users with different status of the phone. Please see the status list below, with priority from high to low. Fast Flashing Green: Incoming call Solid Green: Calling, Talking Slow Flashing Green: Call on hold Flashing Red: Missed calls (s), New voicemail (s), New SIP Message (s) Solid Red: High memory usage, Maximum message number Solid Light Green: The phone is up and running with the screen off
How many Call log entries, messages and contacts supported on GXP2200?
GXP2200 could store up to 1000 contacts and 1000 messages. In call history, GXP2200 could save 500 records for incoming, outgoing and missed calls respectively.
How many cities does the Weather widget support? Can I have multiple Weather widgets with different cities set up?
The Weather widget supports up to 10 cities to be added. However, multiple Weather widgets placed on the screen cannot have different cities set up. They take the same cities for the weather information.
How many idle screens can I have in GXP2200 desktop? Can I set up different background pictures for each idle screen?
GXP2200 has 4 idle screens by default. Users could add up to 9 screens. To add new idle screen, press the Settings button and then tap on "Add" option when the phone is in idle screen. For the background picture, users could only select one for all the idle screen. Different background pictures for each idle screen is currently not supported.
How many parties does GXP2200 support in Conference call?
GXP2200 supports up to 5-way conference.
I am currently talking on the GXP2200 but the LCD doesn't show the call screen. How can I enter the call screen again?
During the call, users could press HOME button or Back button to have the GXP2200 display Home screen. To enter the call screen again, there are two different ways. 1. Slide down the GXP2200 top status bar and tap on the "Call status" to activate the call screen. 2. Go to GXP2200 main menu and tap on "Call" app. Select the corresponding talking line on the right hand side.
I can hear the incoming call ringing but there is no audio when I pick up the handset. Why?
Please check the handset cord to see if it's correctly connected from the GXP2200 Handset port (not the Headset port) to the handset. Make sure there is no loose connection in either end. Re-connect the handset cord if necessary.
I can't find the downloaded/installed apps from "Downloads". Why?
The files such as PDF documents and pictures downloaded from GXP2200 browser will be stored in GXP2200's internal storage. To manage downloaded/installed apps, please go to Settings->Applications->Manage applications.
I have enabled Bluetooth on GXP2200, but other Bluetooth devices cannot find GXP2200 in the scan list. Why?
The Bluetooth is enabled on the GXP2200 but it might not be discoverable. Please go to Settings->Networks->Bluetooth settings and check "Discoverable" option to turn it on.
Is there a way to synch up or share files including phone book between iPhone and GXP2200?
There are some third party applications that may allow iPhone users to share their files/phone book via internet with Android products including GXP2200. For more information, please refer to the following link: http://smallbusiness.chron.com/bluetooth-file-sharing-iphone-android-32333.html Please be advised Grandstream Networks is not liable for such applications and the action user may take.
It looks like there is still space on the idle screen. How come I can't place a widget on the empty space?
Different widgets might take different size of space on the screen. For example, the idle screen might have space of 1x5 size but the widget takes 4x4 size space.
My GXP2200 has Ethernet cable connected. Why does it show disconnected in status bar?
On GXP2200, please make sure "Ethernet" is selected in Settings->Networks.
My GXP2200 has network connected in status bar. Why does it show "NO IP" on the screen?
If GXP2200's network connection is switched between different environment, it might take some time for the phone to obtain the IP address. Also, there might be IP conflict in the LAN. In this case, please check with your system/network administrator for the phone get correct IP address.
My touchscreen calibration is inaccurate? How do I correct it?
In the GXP2200 MENU->Factory Functions, select Touch Screen Diagnosis to confirm the touch screen issue. If it happens in Touch Screen Diagnosis, please check if you are using the power adaptor shipped with the GXP2200 original package. For EU and UK, the GXP2200 power adaptor must be the one with Y capacitor. Please do not use a different power adaptor with the GXP2200 as it may cause damage to the products and void the manufacturer warranty.
What are the Bluetooth capabilities of the GXP2200?
Users can use GXP2200 for the following applications via Bluetooth: - Bluetooth headset for communication, wireless control including answering call, hanging up call and adjusting volume, music streaming and control; - Pairing and connection with Android devices (mobile phone and tablet); - Import and export contacts; - Exchange photo and video content.
What Bluetooth Class does GXP2200 support?
GXP2200 supports Bluetooth Class 2, i.e,: - Maximum permitted power: 2.5 mW, 4 dBm: - Range: ~10 m
What Bluetooth headsets are compatible with GXP2200?
The following Bluetooth headsets are tested compatible with GXP2200: Plantronics - M25, M55, M100, M155, M165, M1100, BackBeat Go, Calisto 620 Motorola - H681, H720, HX550, HX730, HK200 Samsung: HM1000, HM1200, HM1700, WEP490 Jabra: EasyGo, PRO 9470 Sony Ericsson - MW600 LG - HBM235 Emerson - Over the Head EM237C Nokia: BH-214 Powerblue - 712 VXI - Blueparrott B250XT+ VXI - Blueparrott Xpressway II Note: There are other more models or Bluetooth headsets working with GXP2200. Please contact us should you have questions or information.
What codec does GXP2200 support for audio calls?
GXP2200 supports PCMA, PCMU, G722, G729A/B.
What text format does GXP2200 support?
GXP2200 supports text format in html, txt and others with 3rd party plug-in.
What video, audio, image formats does GXP2200 support?
Video: MP4 (up to 720P), H.264, RV, VP6, VP8, H.263. Image: JPG, GIF, PNG, BMP. Audio: AAC, MP3, OGG, M4A, AMR, WAVE, MIDI, Vorbis.
What VPN protocols does GXP2200 support?
PPTP L2TP L2TP/IPSec PSK L2TP/IPSec CRT
What's the Android version on GXP2200?
GXP2200 is currently using Android version 2.3.5.
What's the capacity of SD Card/USB Flash Drive supported on GXP2200?
32G SD card and 32G USB Flash Drive are supported/tested compatible on GXP2200.
What's the memory/flash on GXP2200?
GXP2200 uses 512MB DDR2 RAM. The memory available for Android system is less than that due to Linux kernel and driver memory usage, etc. GXP2200 uses 4GB eMMC NAND Flash for internal storage. The internal storage available for users is about 3GB.
What's the purpose of GS Market? Why is it still needed?
GS Market is for users to download and install apps which are developed by Grandstream or 3rd party developers and certified to work on GXP2200 by Grandstream. The apps specifically for GXP2200 are maintained and updated in GS Market.
When establishing VPN connection using PPTP, why does my GXP2200 show connection failed?
When establishing VPN connection using PPTP, please make sure "Enable encryption" is selected. If not, peer negotiation might fail.
When I use Skype, Pandora, Youtube or other 3rd party apps, the default dialer always pops up with dial tone if I pick up the handset. How can I disable the default dialer when those 3rd party apps are being used?
On the GXP2200 top status bar, go to System Settings and tap on the "Disable Handset" icon (the first icon to the right side) to turn it on. Once turned on, when users pick up handset or puts the handset back while running the 3rd party apps, the audio channel will be toggled between handset and speakerphone.
Where are the apps from GS Market and Google Play installed on GXP2200?
The apps from GS Market and Google Play are installed on GXP2200 system under /data/app.
Where is Google Play on my GXP2200?
Google Play is not bundled with the GXP2200 firmware by default. End users can choose to download and install Google Play from our GS Market. After Google Play is installed, users can download or purchase apps from Google Play as you would normally on any Android device. However, there is no guarantee that the apps from Google Play will work on GXP2200 if the application is not developed for GXP2200's screen resolution.
Which 3rd party WiFi adapters are supported on the GXP2200?
All Ralink/MediaTek RT3070 chipset based should be supported. In additon, we have certified the following models: B-Link BL-LW05-A SK RT3070 X8 LEGUANG LG-N23 LG PWDN427 Edimax EW7711HPn ToToLink N200UP TENDA W311U+ TP-LINK TL-WN727N (Note: This WiFi adapter has different versions. Only version 1 is supported on the GXP2200)