How can I upgrade to a new firmware version?
There are several ways to do firmware upgrade on GXP2200. 1. From Grandstream firmware server. Users could directly upgrade the GXP2200 to the official firmware version using Grandstream firmware server via HTTP. Please point your GXP2200 to firmware.grandstream.com and select upgrade via HTTP and reboot the phone. 2. Upgrade GXP2200 via HTTP/TFTP/HTTPS. Put the firmware file downloaded from our resources library in a HTTP/TFTP/HTTPS server. Then point the GXP2200 to the corresponding server address to get upgraded. 3. Upload manually via GXP2200 web GUI. From GXP2200 web GUI->Maintenance->Upgrade, users could select manually upgrading the firmware. Select the firmware file from local directory of the PC and then start uploading. 4. Upgrade via SD card. - Download the firmware file from our resources library and save it in SD card; - Insert the SD card to GXP2200 and power cycle the GXP2200; - When the GXP2200 starts booting up, press and hold both * and # keys at the same time for about 5 seconds; - The GXP2200 will display the upgrading process in the screen. Wait till the upgrading is done. - The GXP2200 will reboot itself. Check the firmware status and remove the SD card.
Besides SIP audio call, does GXP2200 support video call via external camera?
Video call via external camera will be supported soon. The compatible USB cameras will be supported in video call and Camera.apk (in GS Market) only. GXP2200 doesn't support video call using 3rd party apps.
Can I change the Account widget size on the GXP2200 default idle screen?
Yes. By default, the Account widget on the GXP2200 idle screen can accommodate 6 accounts. Users can select the widegt size for 4 accounts or 2 accounts as well. Please see steps below: - In the GXP2200 default idle screen, remove the default Account widget first by tapping and holding it into the Recycle Bin on the bottom of the screen. - Tap and hold on an empty spot of the screen to activate the "Add to Home screen" dialog. - Select "Widgets" in the "Add to Home screen" dialog. - In the widget list, choose "Account" for 6 accounts; chosse "Account2X1" for 2 accounts; or choose "Acount4X1" for 4 accounts.
Can I pair my iPhone with GXP2200 via BlueTooth?
No, Apple products have specific protection for their BlueTooth, thus, iPhone can NOT pair with any Android products including GXP2200.
Can I place the same widget on the idle screen multiple times?
Can I use MPK on the GXP2200 without the GXP2200EXT?
Yes, virtual MPK can be used on GXP2200 without GXP2200EXT. Firstly, download and install the MPK app from GS Market. Then users can configure the MPK settings in the MPK app or via Web GUI->Advanced settings->MPK LCD Settings. Open the MPK app on the GXP2200 to monitor or dial the configured MPKs.
Can I use the GXP2200 to answer paging/intercom call?
Yes, the GXP2200 can be configured to auto-answer the paging/intercom call. To do this, go to web GUI->Account->Call Settings and select "Enable Intercom/Paging" for option "Auto Answer".
Does GXP2200 support PC-based Android debugger for SDK/API development? How can I do debug for my SDK/API development on GXP2200?
PC-based Android debugger is currently not supported. To obtain debug information, users could use the following ways: 1. Use the GXP2200 ADB command with your ADB tool. Please refer to the GXP2200 ADB Command section in the GXP2200 SDK Framework Service Guide that you can find in our resource library 2. Go to GXP2200 web GUI->Maintenance->Logcat to get log information there. 3. Go to GXP2200 web GUI->Maintenance->Debug to capture and download the packets there.
How can I capture a screenshot on the GXP2200 and where is it saved?
To capture a screenshot on GXP2200, press the MENU and SEARCH button at the same time. The screenshot will be saved under FileManager->user_data->screenshot folder. Then users can send the image files via Bluetooth, or copy the image files to USB Flash drive/SD card connected to the GXP2200..
How can I check my GXP2200 internal storage and memory usage?
On GXP2200, go to Settings->Applications->Manage applications. Click on the tabs "Downloaded", "All", "Storage Space" and "Running" to check internal storage and memory usage information. Also, users could go to Settings->Storage to check internal storage status.
How can I check my GXP2200 system information(firmware version, android version, etc. )?
GXP2200's system information can be viewed via Settings->About phone.
How can I connect my GXP2200 to WiFi?
WiFi is supported on GXP2200 with WiFi adaptor plugged in. Insert the USB WiFi adaptor to the USB port on the back of GXP2200. Then go to Settings->Networks to turn on WiFi. Once turned on, tap on the Scan button, select the WiFi network and enter password information to connect. Note: RT3070 chipset WiFi adaptors are compatible with GXP2200.
How can I customize the wall paper on the GXP2200?
On the idle screen, tap and hold on an empty spot to activate the "Add to Home screen" dialog. Tap on "Wallpapers" to select wall paper from Gallery, Live wallpapers or built-in Wallpapers in the GXP2200. Besides this, users could also open a picture file with Gallery and then in the Gallery, tap on softkey "Menu"->"More"->"Set as" to crop and set the picture as the wall paper.
How can I enable and disable the English/Chinese input method from GXP2200 onscreen keyboard?
On the GXP2200, when the keyboard is activated, tap and press on the input field for 2 to 4 seconds and a "Select input method" dialog will show. Users can then select English or Chinese keyboard.
How can I hide the on screen keyboard after I finish the input on GXP2200?
When touching an input filed on GXP2200, the on screen keyboard will show up. Press the Back button (the rightmost button under the LCD) to hide the on screen keyboard.
How can I install Google Play?
To install Google Play on GXP2200, go to GS Market and download "Google Play". Once installed, open "Play Store" and following the instructions to set up the account for Google Play.
How can I make direct IP call on GXP2200?
To make a direct IP call on GXP2200, please follow the steps below: 1. Off hook the phone or select account to bring up call screen on GXP2200; 2. You will see "Mode Select" on the call screen. Tap on it to select the mode as "IP Call"; 3. Input the 12-digit target IP address. For example, if the target IP address is 192.168.1.60 and the port number is 5062 (ie., 192.168.1.60:5062), input the following: 192*168*1*60#5062 The * key represents the dot (.) and the # key represents the colon (:). 4. Press "SEND" button or tap on call icon soft key to dial. Note: 1. The # will represent colon ":" in direct IP call rather than SEND key as in normal phone call; 2. If you have a SIP server configured, direct IP call still works. If you are using STUN, direct IP call will also use STUN; 3. Please configure the option "User Random Port" to "No" from GXP2200 web GUI when completing direct IP calls. By default, this option is set to Yes.
How can I perform a reset on the GXP2200 using keypad?
If users could not access web GUI for factory reset, or when the GXP2200 cannot bootup, pressing and holding 1 and 9 at the same time for about 5 seconds could reset the GXP2200 before it boots up. Follow the steps below to reset the GXP2200 via hard keys. - Power cycle the GXP2200; - When the phone starts booting up, press and hold both 1 and 9 keys at the same time for about 5 seconds; - The GXP2200 will stay in the booting up screen with the Grandstream logo displayed; - Wait for about 1 minute till the GXP2200 boots up again; - The GXP2200 will boot up with factory default settings.
How can I run Android apps on GXP2200?
There are several ways to run Android apps on GXP2200: 1. Users could go to the GS Market and download the Grandstream certified apps there. 2. If Google Play is installed, apps can be downloaded or purchased there. Go to GXP2200 GS Market to download install Google Play. Then follow the instructions to set up the account for Google Play. 3. Apps can be installed from SD card or USB Flash drive as well. Note: For non-GS Market apps, users need allow installation of non-Market applications first. The option is under Settings->Applications->Unknown sources. There is no guarantee that non-GS market apps could 100% work on GXP2200's screen resolution.
How can I set up call forwarding on GXP2200?
Call forwarding can be set up on GXP2200 Settings->Account Preference. Select the account and tap on Call Forwarding to configure different types of call forward features (unconditional, time based and others). It can also be configured via GXP2200 Web GUI->Account x->Call Settings.
How can I set up my music file as ring tone?
On GXP2200, open MediaPlayer->Music, tap and hold the music file you would like to set as ringtone then an "Options" list will show. Select "Set as Ringtone" in the option list.
How can I share my contacts from my Android phone to GXP2200 via Bluetooth?
To share contacts from Android phone to GXP2200 via Bluetooth: 1. Make sure your Android phone and GXP2200 are paired and connected successfully via Bluetooth. 2. On your Android phone, share the name cards via Bluetooth with GXP2200. 3. Accept the vcf file on GXP2200. The received file will be saved under FileManager->user_data->bluetooth. 4. Click on the vcf file to activate the import interface in Contacts. Tap on OK and the file will be automatically imported to the GXP2200 Contacts.
How can I share my contacts on GXP2200 with other devices?
There are several ways to share GXP2200's contacts: 1. In Contacts->Options, select "Export" to export contact information in different file type (XML/VCF/VCard). Then you could save the file in SD card or USB flash drive. Or the file can be shared via GXP2200 Email app. 2. In Contacts->Options, select "Send contact", then check the contacts you would like to share in the list. Users could select CheckAll to send all the contacts information. When done, tap on "Send" to share the vcf file via Bluetooth to another Bluetooth connected device. 3. In Contacts, if you touch and hold one contact entry for about 3 seconds, you could send this specific vcf file via Bluetooth to another Bluetooth connected device.
How can I switch audio channel among speaker, headset and handset during the call?
During the call, users could press the Speaker button, Headset button, or off hook the handset to switch the audio among speaker, headset and handset. If Bluetooth headset is used, users could click on the Bluetooth soft key on the screen to enable/disable audio on it. Note: For Bluetooth headset, please make sure it's paired and connected first.
How can I turn on DND(Do Not Disturb) and why do I still get DND reminder with DND on?
To turn on DND, tap on the GXP2200 top status bar->System Settings. Touch the DND icon to turn it on/off. When DND is on, the incoming calls to the GXP2200 will be blocked for all registered accounts. By default, a reminder ring will be produced when there is an incoming call. To disable the reminder ring, configure the options under GXP2200 web GUI->Advanced Settings->Call Features: Disable DND Reminder Ring.
How can I uninstall apps from GXP2200?
There are several ways to uninstall apps from GXP2200.. 1. Apps on GXP2200 can be uninstalled from GS Market or other sources where they are downloaded and installed. . 2. Users can go to Settings->Applications->Manage applications, select "Downloaded" tab, select the application to uninstall then press the uninstall option.. 3. Users can go to Settings->Storage->Apps, then tap on the "Uninstall" button for the app to be uninstalled.
How can I use the SDK/API to customize my GXP2200?
Users can use the SDK API to control calls, contacts, accounts, message, call log, audio channel and etc on the GXP2200. The apps are using the original Google API, which can be directly controlled via the GXP2200 API. Please refer to the GXP2200 SDK Framework Service Package from our resources library for detailed information.
How come I can't delete one of the idles screens?
Before deleting one idle screen on GXP2200, please make sure all the widgets on this idle screen are already removed.
How come the apps downloaded from non-GS Market displays in portrait mode?
For non-GS Market apps that are not developed for GXP2200, there is no guarantee that it will perfectly fit GXP2200 screen display mode, size and resolution. To force the GXP2200 to display the apps in landscape mode, please enable landscape mode under Menu->Settings->Display->Landscape Screen.
How do I use Distinctive Ringtone by ALERT INFO method on the GXP2200?
The GXP2200 supports Bellcore ring tones from dr1 to dr 5 when the corresponding Alert Info is received. Besides that, 3 customized ring tones can be selected and mapped to the Alert-Info text. For example, if you configure the Matching Incoming Caller ID to "priority" and select Ring1_Ding as the distinctive ring tone, the ring tone will be used if the GXP2200 receives INVITE with Alert-Info header in the following format:Alert-Info:;info=priorityThe Matching Incoming Caller ID and Distinctive Ring Tone settings can be accessed via Web GUI->Account->Call Settings.