Can I adjust the time manually on my Handset?
The time is synced up automatically with the NTP Server and it’s automatically adjusted depending on the time zone selected.
The time settings cannot be configured manually on the handset.
Can I call from a handset using another line without changing Outgoing Default Line?
User can call from another configured line from DP720 handset without changing the outgoing default line, to do that please enter the number to call directly on keypad, then press the left soft key(Call), the available lines will be shown, and user can select which line to call from.
Can I change the display name of my DP720 handset?
The name of a DP720 handset can be changed from its keypad menu and navigate to Settings Handset Name.
Or if the handset is registered with a base station, user can change its name from DP750 WEB UI DECT General Settings Handset Settings Handset Name.
Can I check the SIP Registration status from the handset menu?
The handset is not able to display the SIP Registration status; you need to check the status of the registration directly from your DP750 web interface under Status Account Status SIP Registration.
Can I check the SIP Registration status from the Handset Menu?
The Handset is not able to display the SIP Registration status; you need to check the status of the registration directly from the DP715 Base Station web GUI Status.
Can I make calls between DP720 handsets without a SIP account?
Internal calls between registered DP720s to the same DP750 base station are not supported. You will need register SIP account DP720 to make calls between them.
Can I make direct IP calls using DP720 handsets?
Direct IP calling allows two parties, that is, a handset and another VoIP device, to talk to each other in an ad hoc fashion without a SIP proxy.
Elements necessary to complete a Direct IP Call:
Both DP720 and other VoIP Device, have public IP addresses, or
Both DP720 and other VoIP Device are on the same LAN using private IP addresses, or
Both DP720 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).
Users can perform IP calls using star code following the below steps:
1. Pick up the handset and press the dial key
2. Dial *47 followed by the target IP Address.
Note: You can enter directly *47 + target IP address, and then press the dial key to initiate the call.
Examples of direct IP calls
a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160, followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified.
b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be:
*47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds.
Notes:
Make sure that “Use Random SIP Port” setting is set to No (DP750 GUI Profiles Profile X SIP Settings Basic Settings)
Make sure that “Disable Direct IP Call” is set to No (DP750 GUI Settings System Features).
Can I make direct IP calls using the Handset?
Direct IP calling allows two parties, that is, a Handset and another VoIP Device, to talk to each other in an ad-hoc fashion without a SIP proxy.
Elements necessary to complete a Direct IP Call:
Both DP715 and other VoIP Device, have public IP addresses, or
Both DP715 and other VoIP Device are on the same LAN using private IP addresses, or
Both DP715 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).
DP715 supports two ways to make Direct IP Calling:
Using IVR
Pick up the Handset then access the voice menu prompt by dial “***”
Dial “47” to access the direct IP call menu
Enter the IP address after the dial tone and voice prompt “Direct IP Calling”
Using Star Code
Pick up the Handset and then dial “*47”
Enter the target IP address.
Note: NO dial tone will be played between step 1 and 2.
Examples of Direct IP Calls:
a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160 followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified.
b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds.
Note: When completing direct IP call, the “Use Random Port” should set to “NO”.
Can I make/receive calls using all available SIP Accounts from one handset only?
Yes, DP720 handset is able to use all SIP accounts registered on the DP750 base station (up to 10 SIP accounts) as lines to make/receive calls:
- Assign the SIP accounts as lines for a DP720 handset: Please access the DP750 web interface and go to DECT Line Settings.
- Route all the incoming calls to the same handset only: Please access the DP750 web interface and go to DECT SIP Account Settings and set the HS Mode for the accounts to the handset in question.
- Change the default outgoing line from a DP720 handset for outgoing calls: Using the keypad please navigate through the Menu to Call Settings Outgoing Default Line.
Can I make/receive calls using all the available SIP Profiles from one handset only?
Each Handset can be only registered to one SIP Server at a time; users cannot use all the available 3 profiles to make/receive calls.
Can I power DP750 base station via PoE?
Yes, DP750 can be powered via PoE IEEE802.3af Class 1.
Can I register my Handset to more than one DP715 Base Station?
The Handset can be registered to 4 different DP715 base stations; however the DP715 can only receive/make calls using a specific DP715 Base station. User may choose the Handset registration to be manual or automatic. If user selects the manual mode, user needs to select which Base station he wishes to use.
If the user selects the automatic mode, the Handset will be able to make/receive calls using the latest Base station it registered to, if the handset looses the coverage of the active Base station it will start searching for any other available Base Station it was previously registered to.
Can I register my handset to more than one DP750 base station?
The handset can be registered to 4 different DP750 base stations, considering DP720 is previously registered to an initial base station, please follow below steps to register a handset to an additional base station:
1. Press Menu (left softkey or the selection key) to bring up operation menu.
2. Use arrow keys to reach Settings and navigate to Registration.
3. Select Register and navigate to an unsubscribed base using arrow keys, and click on Subscribe.
4. Make sure that the subscription is opened on the new base station.
Note: User needs to switch the registration from a base to another using the DP720 keypad Menu Settings Registration Select Base to select which base station he wishes to use.
Can I share my phonebook with other Handsets?
The Phonebook cannot be shared across all the Handset, each handset hold its own Phonebook.
Can I upload an XML phonebook to specific DP720 handsets without being shared?
User can upload different XML phonebooks to each registered DP720 handset without being shared among them. Please login to DP750 Web UI and go to Phonebook Private Phonebook Settings, in this page user can import/export XML phonebooks privately to DP720 handsets.
Can I use a distinctive ringtone for specific calls?
If distinctive ringtone is needed for some specific call, the user can add the specified contact in their phonebook and specify the ringtone of their choice.
Can I use a third-party handset with the DP715 Base Station?
The DP715 is compatible only with Grandstream Handset, and cannot be used with any 3rd party Handset.
Can I use one SIP Account and share it with all handsets?
All the registered handsets to the DP750 base station may use the same SIP Account and share it across all the handsets, user needs to assign that sip account as line for the registered handsets from DP750 Web UI > DECT > Line Settings, and then use hunt group feature to allow this scenario, the DP750 offers different hunt group options to manage the incoming calls depending on his needs from DP750 WEB UI > DECT > SIP Account Settings and set the HS Mode for the SIP account:
Circular: The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion.
Linear: The base station will distribute the call in predesignated order from the lowest-numbered available handset, if no answer within ring timeout, the call will be sent to next available handset ins sequence. This mode is also called “serial hunting”.
Parallel: In this mode, all handsets ring concurrently. If one handset answers, the remaining available handsets can make new outgoing calls.
Can I use one SIP Account and share it with all the Handsets?
All the registered handset to the DP715 base station may use the same SIP Account and share it across all the handset, the users need to use Hunt group feature to allow this scenario, the DP715 offer different hunt group option to manage the incoming calls depending on his needs:
Linear, parallel and Shared line.
Linear Style will sort the call to the lowest-numbered available line; this is also called “serial hunting”.
Parallel Style will ring all the handsets on incoming calls.
Shared line Style will ring all the handsets on incoming calls, any handset member of the same hunt group that try to dial out while there is an ongoing call it will be automatically conference in the ongoing call.
Does DP720 support roaming/handover when registered to multiple DP750 base stations?
Actually, DP720 doesn’t support roaming or handover, user need to switch from one base to another manually using the DP720 keypad Menu Settings Registration Select Base.
Does Grandstream allow HTTPS Provisioning with Grandstream internal certificate?
Yes. Grandstream allows HTTPS provisioning with Grandstream's very own certificate. If the server is configured to require a certificate for authentication, our devices can send an internal certificate that is flashed on all Grandstream devices. If you would like to use this feature, please get in contact with our Grandstream Support for the GS Certificate.
Note: This is not the same as the "HTTP/HTTPS" user/password, which in this case this option is for authentication only once the connection has been established.
Does Grandstream allow HTTPS Provisioning with Grandstream Internal Certificate?
Yes. Grandstream allows HTTPS provisioning with Grandstream's very own certificate. If the server is configured to require a certificate for authentication, our devices can send an internal certificate that is flashed on all Grandstream devices. If you would like to use this feature please get in contact with our Grandstream Support for the GS Certificate.
Note: This is not the same as the "HTTP/HTTPS" user/password, which in this case this option is for authentication only once the connection has been established.
Does the DP710 have an MWI icon?
The DP715/710 Handset does not have a dedicated MWI icon, user are notify of the message waiting by stutter tone once the handset goes off-hook.
For the Call Log, how many entries are allowed for each call log?
The Handset can store up to: 10 outgoing call entries; 30 incoming calls entries.
How can I create XML configuration file for provisioning the DP715 Base station?
Besides using the config tool and config template to generate the config file, users could also provision the DP715 using XML format file. Users will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below:
Provisioning guide
How can I create XML configuration file to provision DP750 base station?
User will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below: XML Configuration Guide
How can I enable the DND option on my Handset?
User may enable the DND feature by dialing the star code *78.
To disable the DND user should dial the star code *79.
How can I enable/disable DND option on my handset?
There are two ways to enable DND from the DP720 handset, User may either enable the DND feature by dialing the star code *78. To disable the DND user should dial the star code *79. Or navigate through the keypad menu and go to Calls Settings Do Not Disturb, and choose the line on which DND should be Enabled/Disabled.
How can I factory reset my DP720 handset?
DP720 handset can be reset to initial configuration from Keypad Menu Settings System Settings Factory Reset, and click on Yes (left soft key) to confirm, to cancel the Reset, press No soft key instead.
How can I factory reset my DP750 base station?
Please follow the instructions below to reset the DP750 base station:
1. Access your DP750 base station web UI by entering its IP address in a browser.
2. Enter your admin password (default: admin)
3. Press Login to access your settings.
4. Press Factory Reset button on the top right corner.
User can also perform a hard factory reset of the base by inserting a pin needle sized into the reset hole on the back of the DP750 base station, and hold it for about 7 seconds, then release it (Network, SIP status, Phone, and Radio icon leds will start blinking to indicate that factory reset process will be triggered).
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