BACK    MAIN

 

GXV3175 IP Multimedia Phone Touchscreen FAQs


Please select the GXV3175 FAQ category below:

» How to recover my GXV3175?
» The GXV3175 supports SRTP.  How can I use it with Asterisk 1.8?
» How do I disable applications for the GXV3175?

 

Q: How to recover my GXV3175?

In case you have to recover your GXV3175 because the phone is not booting correctly, there is a Recovery Mode method that you can do by following the next instructions:

1. Please download and unzip locally the firmware files. You can download them in our website (www.grandstream.com/support/firmware).

 

2. On the following step the phone must be unplugged from the power. Then attach the Ethernet cable to the NETWORK port of the phone and to the LAN port of your Computer. It is recommended to isolate both devices (GXV3175 & PC) on this network scenario.

 

 

3. Change the IP address of your computer to 192.168.1.233, as well as the subnet to 255.255.255.0.

 

4. While pressing and holding the HOME button , plug the power cable and wait until the phone boots to the Recovery Mode interface.

 

5. On your computer, Open a Browser and type the address shown on the phone (192.168.1.234). Type the default username and password.

 

 

6. Once you have access to recovery mode windows, upload and wait on still is done each of the file already downloaded and unzipped. Remember to do this one by one (Core, Base, Program, GUI-A,….)

7. After successfully upload each file, reboot the phone and restore all the settings on your computer. The phone should be restored as normal.

 

Q: The GXV3175 supports SRTP.  How can I use it with Asterisk 1.8?

GXV3175 supports SRTP with server side support and Asterisk 1.8 comes with SRTP feature. To use GXV3175 with Asterisk 1.8, besides enabling SRTP on server side, a patch to allow ignoring the crypto lifetime in SDP. Please refer to the following link in GXP series FAQ:

http://www.grandstream.com/support/faq/gxp-enterprise-phone-series#faqGXP25

 

Q: How do I disable application for the GXV3175?

This can be done by using our Graphical GUI Customization tool which can be downloaded here: GXV3140 Product Page, under Downloads -->Tools. The GUI Customization Guide is under Knowledgebase --> White Papers. Once you have launched the tool, go to “App Setting” and check the applications you need. You can also browse into other tabs and customize LCD GUI based on your needs. After you are done with all configurations, click on “File Save As” to generate a cust file. Load this file to your GXV31xx just as you do with other firmware files.