Braxtel and Grandstream Announce Partnership
Boston, MA, USA and Leicestershire, UK – April 11, 2018 – Grandstream, connecting the world with award-winning SIP unified communication solutions since 2002, and Braxtel, a provider of comprehensive contact center solutions, today announced a new partnership. Under this partnership, Grandstream’s UCM series of IP PBXs are now fully compatible with Braxtel’s Contact Center Suite. As a result, mid-size call centers around the world can integrate Braxtel’s ready-to-go call center suite with Grandstream’s flexible unified communications manager to build an end-to-end customer interaction management platform.
“Our partnership with Braxtel makes it easier than ever to build state-of-art call enter platforms with our UCM series,” said David Li, CEO of Grandstream. “Mid to large sized call centers need to be able to track and analyze customer engagements across all platforms using a centralized interface. We are excited to offer this functionality to our customer base by teaming up with Braxtel while also offering Braxtel users a reliable and affordable on-premise UC platform.”
Braxtel’s award winning Contact Centre application suite enables organizations to deliver a differentiated end-to-end customer experience across all forms of media. Contact Q is a comprehensive premise or cloud based contact center solution that combines feature sophistication and application integration with simplicity and a reduction in the cost of ownership. It offers immediate and sustainable increases in revenue, staff accountability and business analytical intelligence.
“Our new and exciting partnership with Grandstream is perfect for delivering an innovative and low cost customer service solution,” said Braxtel CEO Nick Thwaites. “The fully integrated UCM and Contact Q platform allows customers to benefit immediately from this unique combination of advanced contact centre functionality and a low cost SIP PBX. The solutions allows users to keep existing telephone systems and applications, whilst managing budgets and benefiting from modern technology.”
Grandstream’s UCM series is an award-winning IP PBX that offers small-to-medium businesses a set of enterprise-level voice, video, data and mobility features with no licensing fees. It has become one of the most popular on-premise IP PBXs on the market thanks to its ability to deliver reliable and scalable unified communications features in an affordable, easy-to-manage fashion. The UCM series offers two model series: the UCM6200 series, which supports up to 800 users and 100 concurrent calls, and the UCM6510 which supports up 2000 users, 200 concurrent calls and E1/T1/J1 networks.
Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to easily, effectively and economically manage their customer interactions, inbound or outbound, across multiple channels, including phone, email, social media and instant messaging. Braxtel delivers all its products and services exclusively through a network of worldwide business partners and invests extensively in a global channel strategy. Grandstream represents an exciting progression in Braxtel’s partner development as the UCM series compliments Contact Q technically and both companies already share global distribution partnerships.
Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility.
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